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Your Japan questions answered A selection of our most frequently asked questions. SURES CMAN Q. How soon after making our booking will we receive confirmation? A. Once we have received your deposit we will send your confirmation documents. Q. Do you send us information about the destinations we will visit? A. It is essential that you read the relevant tour dossier before booking, which you can find on wendywutours.com.au or we can arrange for one to be sent to you. If there are any particular challenges such as the length of time spent on your feet, journey times or accommodation standards, they will be explained in these concise trip notes. Two to three weeks before you travel, you will receive a detailed day-by-day itinerary and a travel guide or factsheet with your final documents. Q. Will | know which hotels | will be staying in before | go? A. Hotel details will be sent with your final documents. Note that these may be subject to change. Hotels generally range from 3-4 stars. In more remote areas, accommodation may be of a lower standard and may not have all western amenities. On our Off-Beat Japan tour, in order to immerse you further into the culture, we have included one night at a ryokan, a traditional Japanese Inn with onsen facilities as well as one night at a 13th-century temple, which involves sleeping on a traditional futon on a tatami mat floor. Rest assured that all hotels used by Wendy Wu Tours are regularly inspected by our staff and our partners to ensure that standards meet your needs. If you require an early check-in or late check-out on your arrival or departure day, please contact us. Q. Do | need a visa? A. Australian passport holders do not require visas for Japan, Taiwan or South Korea. On our Ancient Empires of China & Japan, a visa for China will be required. Application forms and instructions can be found on our website wendywutours.com.au. Temporary visa requirements have been imposed in some destinations post COVID that previously did BEFORE YOU TRAVEL not require this. If this change affects your tour we will notify you of new procedures before final payment is due. Q. Do | need travel insurance? A. We strongly recommend that you are adequately covered by insurance for the duration of your travel arrangements. We recommend that you take out a policy as soon as you pay your deposit. Q. What size are your tour groups? A. The group size on our Classic Tours is on average around 21 passengers, with a maximum group size 28. On our Go Beyond Tours and exclusive Solo Departures the average group size is around 14 and the maximum is 18. You may meet other tour groups travelling concurrently. On our group tours we operate a seat-and-a-half policy, allowing you to travel in greater comfort. Q. Do you run guaranteed departures? A. Group tours are guaranteed to run subject to a minimum of 8 passengers. A National Escort will accompany each group of 10 or more. We will endeavour to run groups of a smaller size if viable to do so. Q. What vaccinations do | need? A. Vaccination requirements often change, therefore for up-to-date information please seek your doctor's advice. You may also need to comply with local requirements to undertake COVID-19 tests or be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration. Q. As a single traveller, will | have to pay a single supplement? A. We offer two ways to avoid paying a single supplement. The first is to book onto one of our Solo Departures, which are reserved exclusively for solo travelers and have single occupancy of a double room built into the tour price (along with other features like free airport transfers, free access to an airport lounge in Sydney, Brisbane and Melbourne and a drinks reception on arrival). The second is to choose our ‘Happy to Share’ option, which may enable you to share a twin room with another solo customers of the same gender who also requests ‘Happy to Share’, thus avoiding the need to pay single room supplements. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions. Alternatively a private room of your own is available on any of our tours at an extra cost. Please check the tour pages or our website for details. Q. Is porterage included? A. No, porterage is not included on our tours and you will be expected to carry your own luggage. This will apply during transfers and at hotels. Q. What is the maximum luggage allowance on your tours? A. Your main suitcase or backpack must not exceed 20kg and your hand luggage must not exceed 5kg. Q. What currency should | take? A. We recommend you take the local currency Japanese Yen and a credit/debit card. We do not recommend travellers cheques. Please ensure you have sufficient funds to pay for personal expenses such as drinks, snacks, souvenirs and optional extras. Q. When is the best time to visit Japan? A. Japan is a year-round destination. While spring and autumn are the most popular months to visit, many people enjoy tours at other times of the year when there are fewer tourists. See pages 14-15. Many people travel to Japan in cherry blossom season. Please bear in mind that seeing the cherry blossoms cannot be guaranteed as the season can vary from year to year. Very roughly the season for Tokyo and Kyoto is from the last week of March to the first two weeks of April — farther south it begins earlier, farther north it’s a bit later. This is a very busy time of the year to visit so expect tourist attractions to be crowded and that some queuing may be required. Q. When are Japanese public holidays? A. Japan's ‘Golden Week’ public holidays fall annually at the end of April/beginning of May. Celebrations last for several days and during this time some businesses will be closed. Tour attractions will be open, but may be crowded. 62 visiT WENDYWUTOURS.COM.AU
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