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Q. What does escorted touring mean? A. Every group tour which has 10 or more passengers travelling will be accompanied by a National Escort throughout your tour. Airport transfers may not be escorted. In the unlikely event that you are in a group of less than 10, local guides will accompany you at each location. Our optional extensions are not accompanied by a National Escort; however you will have the benefit of our knowledgeable local guides. Transfers and flights to and from optional extension destinations are not escorted. Private tours are not accompanied by a National Escort, but will be accompanied by knowledgeable local guides in each location. Q. What sort of vehicles do you use? Air: Internal flights are based on economy class, with reputable airlines. Road: Coaches with air conditioning are used on our group tours for city sightseeing, short excursions to the countryside and longer transfers where necessary. On our private tours, we use air- conditioned vehicles suitable for the size ofthe party. Rail: Bullet trains and high-speed trains are used on some tours. There is limited space to store luggage but alternative options are available, such as a luggage transfer service (at your own expense on private tours). While our guides may be there to assist, you will need to load and unload your own luggage on and off the trains. Seats onboard are comfortable, and carriages have western- style facilities. Shinkansen Bullet Train River: Ships or boats are used on tours which have a cruising element. To undertake these excursions, you will need to be capable of boarding and disembarking from these boats, sometimes without assistance and/or handrails. Public Transport: In big cities such as Tokyo, it may be necessary to make use of the excellent public transport systems during your sightseeing excursions. As well as being quicker and more convenient, it gives you a far more local experience. Escorted travel on public transport is mainly used on private tours. Q. How do airport transfers work in Japan? A. Airport transfers work in a different way in Japan compared to our other destinations. Unless there are 8 or more passengers arriving/ departing at the same time, all passengers will be transferred to/from the airport using shared public transport via an airport limousine bus, monorail or coach- then taxi. You will be met at the airport by an English-speaking representative and guided to your mode of transport. FLIGHT CENTRE WHILE ON TOUR Q. Is there a dress code on your tours? ‘A. Our dress code is very relaxed; however, please note that clothing covering the arms and legs is more appropriate when visiting religious buildings. Q. Are meals included? A. All meals (excluding beverages) are included in our Classic Tours except where stated. Meals included on Go Beyond tours, are stated in the brochure and include several free evenings, offering flexibility for those who wish to explore local restaurants. Meals on our Classic group tours start with dinner on the normal day of arrival and finish with breakfast on the normal day of departure. Any additional meals will be at your own expense and no refund will be made for any meals missed. You will sample a range of local cuisine with occasional western meals, and meals are usually taken at local restaurants. Q. Is tap water safe to drink? A. The tap water across Japan is safe to drink, though you may prefer bottled water as you may not appreciate the taste. Q. Are there any optional excursions? A. From time to time your National Escort or local guide may suggest optional sightseeing in addition to the standard sightseeing planned, depending on local conditions. Such options are at an additional cost, with prices usually starting at AU$5S per person. This is paid in cash (local currency) to the guide on the day of the optional excursion — just ask your guide if you need to visit a cash machine before touring for that day commences. Q. Are there shopping opportunities on your tours? A. Japan has an array of shopping opportunities for those who love to seek out a bargain. We encourage all passengers to enjoy their local shopping expeditions but to take care and be wise when purchasing. Q. Can special requests be arranged? A. If you have any special requests such as dietary requirements, or if you wish to celebrate an event, please notify us at the time of booking and we will do everything possible to ensure your requests are met. Please note that special requests cannot be guaranteed. Q. What is the flying time to Japan? A. Approximately 13 hours, taking into consideration any layovers between flights. Q. Do you allow children on your tours? A. We allow children 12 years and over on our group tours. Alternatively, our Private Tours (see our website) offer greater flexibility whilst on tour and are suitable for any age group. Q. Will | be travelling with passengers from other countries? A. Our passengers generally enjoy the mixture of Australian, British and New Zealand clients on tour. Occasionally we are joined by English- speaking passengers from other countries. Q. What is the average age on your group tours? A. The average age range is 40-65. Younger and older passengers travel with us too. INSTORE | ONLINE | CALL | APP YOUR QUESTIONS ANSWERED Q. What hours of the day do your tours operate? A. They generally start about 8am and end shortly after your evening meal. Occasionally earlier starts are required to meet touring requirements. Q. Is tipping compulsory? A. Tipping is not part of the culture in Japan and therefore is not required during our tours in Japan, but if you would like to show your appreciation, you can do so in local currency. For information about South Korea, Taiwan and China, please visit our website and view each tour's detailed tour dossier. COVID-19 Precautions We have established a set of firm but practical safety requirements for our ‘overseas partners to follow in 2022 and for as long as COVID-19 is a threat. These are designed to help protect you as well as our local teams of drivers, guides, National Escorts and others. Guided by the UNWTO (United Nations World Tourism Organisation) and WTTC (World Travel & Tourism Council) as well as local government regulations, our safety protocols cover all aspects of touring, be it travelling, sightseeing, mealtimes or your hotel stays. Measures include personal protection, extensive disinfecting and social distancing. Please see our website for full details, as these are likely to change and evolve over time. Needless to say, for your own protection you will be expected to follow the rules and regulations laid down by the health authorities in your host destination. Rest assured that we will do everything possible to keep you safe on your holiday, while also helping you enjoy every moment along the way! WeCare - Health & Safety The enjoyment of your holiday is our highest priority. Wendy Wu Tours is a fully insured and bonded tour operator with comprehensive public liability cover. Working closely with an independent health and safety organisation, we are proactive in our approach by ensuring that hotels used on our group tours regularly undergo comprehensive fire safety, security and hygiene audits. In the unlikely event of a problem or emergency on tour, Wendy Wu Tours has a Crisis Management process in place to support all of our customers. We also have a dedicated 24 hour emergency support number. \ 131600
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