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IMPORTANT TRAVEL INFORMATION Amendments - Celebrity Cruises or RCL Cruises Ltd will not honour any bookings made where there is a pricing glitch on our website that was obvious or should have been obvious to you. This change takes effect from December 2020. eee medics You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in Australia only. These Booking Conditions are governed by the laws of New South Wales, Australia and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of Australia, IF you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or local Celebrity Cruises representative. These Booking Conditions together with our Guest Conduct Policy and any other current Policies or Supplementary Terms form the basis of your contract with us and apply to your booking. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Where you make a booking directly with us, the parties to the contract are you and either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ depending on which of those entities will be operating the cruise ship ("Vessel") on which you sail (the “Carrier”). You will advised of the relevant contracting party at the time of booking and/or on your confirmation invoice. “Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (ii) with respect to the Land Tour portion of any Cruise Tour, the operator of that Land Tour (‘LTO’). In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us, ‘ourselves’ and ‘Royal Caribbean’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. If you book a Celebrity Cruises® -only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. If you book a Celebrity Cruises® cruise only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book and not provided yy us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own Booking Conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you ‘or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. We have additional measures and Supplementary Terms and Conditions in relation to COVID.9. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID.9. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID.9 before you sail. We may refund all or part of your cruise fare if you test positive for COVID9 during the sailing, Governments and public authorities continue to develop their policies and change their rules. Our ‘own processes and procedures change in line with those policies. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. You must comply with our Guest Health, Safety and Conduct Policy (also called ‘Guest Conduct Policy’) while onboard. Please also take note of our Refusal to Transport Policy. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19, Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID.19 onboard. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID.9. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID.19. We will provide a future cruise credit if you have symptoms of COVID.9 before you sail. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing, You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. 1. OVERVIEW All bookings are subject to these Booking Conditions. In the event of any inconsistency, these Booking Conditions shall prevail. You will be advised of the relevant Carrier at the time of booking and/or on your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises® means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. Your local booking office is RCL Cruises Ltd Australia with address at Level 12, 157 Walker Street, North Sydney, NSW 2060. Please read these conditions carefully. These terms and conditions are to be construed under the laws of NSW and you agree to submit to the exclusive jurisdiction of the courts of that state in the event of dispute between you and Celebrity Cruises 2. HOW TO BOOK AND TICKETS HOW TO MAKE A BOOKING There are three simple ways to book your chosen cruise holiday: Contact your travel agent * Telephone Celebrity Cruises on 1800 003 002 * Book online at www.celebritycruises.com/au Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. By making a booking with us through any of the three methods you agree that you have read, understood and are bound by our Information, Terms and Conditions copies of which can be obtained online at www.celebritycruises. com/au or hard copy sent to you upon request. If the event of any inconsistency, these booking terms shall prevail. YOUR HOLIDAY IS A CLICK OR CALL AWAY. CELEBRITY.COM/AU / 1800 003 002 / CONTACT YOUR TRAVEL ADVISOR Reservations made direct with Celebrity Cruises can be transferred to your preferred travel agent within 60 days of booking creation. Transfers requests outside of this time will not be permitted. Transfer requests can be requested once a reservation has been placed by calling 1800 754 500 to obtain the authorisation form. CONFIRMING YOUR BOOKING Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent (if booking through them). Note: it may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date. A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). However, despite anything stated in the balance of these terms and conditions, where a pricing error has occurred, no binding contract will exist between us. Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, flight tickets and any other documents from your travel agent or us. If any details appear to be incorrect, you must inform your travel agent or our Reservations department if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled CRUISE TICKETS Your electronic cruise documents are emailed directly to you or to your travel agent as early as 50 days prior to your sailing. We no longer issue paper tickets. Your reservation must be finalised and paid in full in order to receive your documentation. 3. PAYING FOR YOUR CRUISE DEPOSITS We will require a deposit to secure your booking within 7 days of making your booking (or full payment if booking within 70 days of departure). On some cruises the deposit may be required on the day of booking or within 1-7 days ‘of making the booking. After this time if your deposit has not been paid then your booking will be automatically cancelled. Deposit amounts vary by cruise duration as follows: DEPOSIT PER PERSON * 1-9 nights AU§200 * lot nights & Cruisetours AUS400 Celebrity Cruises offers promotional pricing that will incur a non-refundable deposit. Please refer to the terms and conditions of the relevant promotion for further details at the time of booking. ‘An additional non-refundable deposit of AU$50 per person must be paid on top of your cruise deposit to secure your flights and airfare for international departures. Some airfares may require full payment at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Airline taxes are subject to change until airfares are paid in full. When using your credit or debit card to pay us directly for your cruise, please be aware that American Express credit card payments may attract a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us. Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example: ‘Fly Free Promotions’ deposits will be non-refundable and due at time of cruise deposit. This additional deposit could be up to AU$2,000 per person. Please contact our office or your travel agent to obtain details of the deposit due at the
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