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so) go)(e(e( um Oui sical ila cd Q. Do you allow children on your tours? A. We allow children 12 years and over on our Classic group tours and welcome children aged 8 years and over on our In Pursuit of Pandas tour on page 16. The minimum age on our our China in Style tour is 18 years. Alternatively, our Private tours (see our website) offer greater flexibility whilst on tour and are suitable for any age group. Q. Will | be travelling with passengers from other countries? A. Our passengers generally enjoy the mixture of Australian, British and New Zealand clients on tour. Occasionally we are joined by English- speaking passengers from other countries. Q. What is the average age on your group tours? A. The average age range is 40-65. Younger and older passengers travel with us too. Q. What hours of the day do your tours operate? A. They generally start about 8am and end shortly after your evening meal. Occasionally earlier starts are required to meet fight departures. Q. How close can | get to the giant pandas? A. If your tour includes a visit to see giant pandas, you will usually get close enough for a good photo opportunity. Q. Which cabins are used on your Yangtze River Cruise vessels? A. We use outward facing en suite cabins with balconies. Please see our website for an overview of our Yangtze River Cruises. Q. How do standards abroad compare with Australia? A. We will do our best to ensure that your holiday is safe and trouble-free and we are continually working with our local partners to maintain and improve health and safety standards. Travelling abroad involves new places and new experiences and sometimes this means different safety and hygiene standards to those we are used to in Australia. We therefore ask that you take care; pay attention at all times and use your common sense. You are also requested to refer to notices and follow advice from your National Escort or local guide. WHILE ON TOUR Q. Is porterage included? A. Porterage is included on our group tours to China (from the coach to the lobby of each hotel). Full porterage is included from the coach to your hotel room on our China in Style tour. Where available, a porterage service is included at major train stations, however this is not offered in more rural parts of China and you may be required to carry your own luggage. Q. How does the tipping system work on your tours? A. Tipping is expected in China. However this can often lead to awkwardness in knowing when it is appropriate to tip and how much, as well as ensuring you have a suitable amount of change available at the time. For your convenience, and based on many years of experience, Wendy Wu Tours operates a kitty system on our Group Tours so your National Escort will look after this aspect of your trip for you. It also ensures that the amounts paid are reasonable for you but still fair for the local people. The amount is stated on each Group Tour page (and will be advised again in your final documents). If you are taking a tour without a Yangtze Cruise, tipping will be collected by your National Escort on arrival and distributed throughout the tour on your behalf. If you are taking a tour which includes a Yangtze Cruise, the total amount listed on the tour pages will be collected in two parts: 1) An amount paid to your National Escort on arrival, as above. 2) A separate service levy in to be paid upon boarding the Cruise vessel. Any additional tipping on any of our tours is welcomed at your discretion. Please feel free to tip restaurant staff, porters, or river guides if they performed a special service for you. For tours with fewer than 10 passengers, tipping will be slightly higher than stated on the group tour pages. On Private Tours and Extensions, we will advise recommended amounts. The specific amounts for tipping contributions will be outlined in your final documentation. COVID-19 Precautions We have established a set of firm but practical safety requirements for our overseas partners to follow in 2023 and for as long as COVID-19 is a threat. These are designed to help protect you as well as our local teams of drivers, guides, National Escorts and others. Guided by the UNWTO (United Nations World Tourism Organisation) and WTTC. (World Travel & Tourism Council) as well as local government regulations, our safety protocols cover all aspects of touring, be it travelling, sightseeing, mealtimes or your hotel stays. Measures include personal protection, extensive disinfecting and social distancing. Please see our website for full details, as these are likely to change and evolve over time. Needless to say, for your own protection you will be expected to follow the rules and regulations laid down by the health authorities in your host destination. Rest assured that we will do everything possible to keep you safe on your holiday, while also helping you enjoy every moment along the way! WeCare - Health & Safety The enjoyment of your holiday is our highest priority. Wendy Wu Tours is a fully insured and bonded tour operator with comprehensive public liability cover. Working closely with an independent health and safety organisation, we are proactive in our approach by ensuring that hotels used on our group tours regularly undergo comprehensive fire safety, security and hygiene audits. In the unlikely event of a problem or emergency on tour, Wendy Wu Tours has a Crisis Management process in place to support all of our customers. We also have a dedicated 24 hour emergency support number. VISIT WENDYWUTOURS.COM.AU
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