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‘quality if appropriate. We wil not be responsible to you for any ‘other expenses or loss you incur if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure. I we cancel your travel arrangements, neither party will have ‘any claim for damages against the other. However, we will refund payments made by you less unrecoverable third-party costs and less fair compensation for work undertaken by us up until the time of termination and in connection wth the processing of any refund. CANCELLATION DUE TO GOVERNMENT OR PUBLIC HEALTH AUTHORITY Ifyou are ordered into a period of quarantine by ‘government or public health authority as a mandatory directive for any reason and this requires you to cancel or amend arrangements with us within 75 days of your departure date, Wendy Wu Tours will not be liable for any third-party costs, cancellation fees or prepaid arrangements such as (but not limited to) airfares ‘and cruise ship bookings. We will not be responsible for any additional cost incurred to you while on tour if you ae instructed by a government or public health authority to enter into a periad of quarantine o to return home early, this includes any extra accommodation costs or amendments to your onward travel arrangements. ‘Wendy Wu Tours will endeavour to recover as much of your funds as we can on your behalf, or negotiate a credit for future use, should a «disruption to your tour arrangements occur due toa government or public health authority directive. ‘Wendy Wu Tours highly recommends you investigate and secure travel insurance options that best suit your individual circumstances, including any applicable to pre existing medical conditions and world JOINING YOUR TOUR Airline schedules from different cities vary so travellers from some cities may need to make their own way to another capital city to join the tour or may require pre or post-tour ‘accommodation, a stopover or have a lengthy transit en-route to their destination. Any cost for accommodation, transportation (including but not limited to airport transfers) or meals incurred willbe at the passengers’ own expense. Our reservations team can, assist with any ofthese additional services. Ifyou have booked a land only option, please email a copy of your flight schedule and passport copy at time of final payment so we can arrange transfers visas. REFUSAL OF CARRIAGE Wendy Wu Tours retains the right to remove customers from our group tours for reasons that impact ‘on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unrul behaviour, or the carriage of prohibited substances and materials You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur. HOTELS Hotel descriptions featured on our website are based on current hotel guides provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs ar included for general information only and may not necessarily reflect actual routings, location or services. Wendy Wu Tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are, We reserve the right to substitute hotels, vessels and other forms ‘of accommodation with properties or vessels of a comparable or higher standard. TRAVEL INSURANCE Itis strongly encouraged that you are adequately insured for the duration of your trip. We recommend ‘comprehensive travel insurance to cover cancellation, medical Tequirements, luggage, repatriations and additional expenses. he choice of insurer is yours. We strongly suggest you purchase insurance atthe time you pay your deposit. This is because cancellation fees and charges are payable from that time. HEALTH REQUIREMENTS All customers are required to familiarise ‘themselves with any health and vaccination requirements specific to the countries being visited. Any pre-existing dietary requirement /food allergy; disability; medical, health, physical, psychological, or behavioural condition ‘health conditions") must be discussed with your doctor who can confirm your suitability to ‘travel on your chosen tour. Itis your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. If you suffer ‘roma medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the tip, then you must advise us at the time you make your booking request. ‘We may request you to provide an assessment of your medical condition from a qualified medical practitioner. Ifthe assessment indicates that you will require special assistance from personnel ‘which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition at the time you made your booking request, we will provide you with a ful of refund of payments made. Ifyou fal to notify us a that time or if you fal to provide a medical assessment within a reasonable time ‘of our request, then this will be considered a cancellation by you. We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide. We stron zest that your travel insurance policy includes comprehensive ‘cancellation coverage. TRAVEL DOCUMENTS & VISA PROCESSING A passport with a ‘minimum of six months validity and at least 2 blank pages upon return to Australia is required for customers travelling to all ‘countries in our programme. Visa fees are included for Australian passport holders in all fully inclusive Classic Tours and Go Beyond ‘Tours. Non-Australian passport holders may incur additional fees ‘nd require additional documentation. Wendy Wu Tours may not ac ee tS be able to assist with processing the visas for some nationalities. If passports are not received by Wendy Wu Tours 75 days prior to departure (90 days for multi-country, Myanmar and Central Asia), You will be required to pay an urgent visa processing fee, which we will advise atthe time. Unless otherwise requested your passport will be returned to you with final documentation approximately ‘wo to three weeks prior to your departure date. Ifthe customer requests the passports tobe returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity, purchase of additional required passport photos, the cost for sending passports to Wendy Wu Tours and dispatch of documents rests with the customer. Wendy Wu Tours accepts no responsibilty for any failure inthis respect. Wendy Wu Tours does not issue foreign visas. We only submit passports and application {forms for visas to be issued by the relevant authorities. Wendy Wu ‘Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsiblity if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer's Viability. Relevant authorities may require additional documentation to approve your visa application. The cost of additional documentation or application forms are atthe travellers expense. Please see our website for the most up-to-date information. Late Bookings: I a booking is made within 75 days prior to departure itis considered a late booking. Late bookings may incur additional {ees including any applicable urgent visa processing fees. Wendy ‘Wu Tours does not process visa applications for bookings made ess than 30 days prior to departure but customers are entitled to apply for their own visas, SINGLE TRAVELLERS When booking more than 80 days prior to to‘travel ona ‘Happy to Share’ basis. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will note confirmed until your final payment due date Ifa share partner is found, the Single Supplement will be removed from your ‘booking. Ifa share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal ‘booking conditions. Either way, our Customer Services Team will contact you around 75 days before departure to letyou know whether a share partner has been found or not. We regret that Happy to Share requests cannot be accepted within 75 days of departure, Wendy Wu Tours reserves the right to change or withdraw this arrangement at any time. Ifthe booking originated as a twin share booking an ‘one traveller cancels, the remaining traveller will be charged the applicable single supplement. If the cancellation occurs more than 75 days prior to the tour departure date, the option to select ‘Happy to Share’ will apply ifit is available on the selected tour. Our dedicated solo departures are guaranteed a single room with no additional supplement and do no hhave a ‘Happy to Share’ option. SEATBELTS Please note that seatbelts are not compulsory by law in all destinations featured in this brochure and therefore the local people largely choose not to wear them. For this reason local ‘operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. Itis recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving, As such, customers acknowledge that seatbelts may nat be available and therefore travel at their own risk. Customers warrant that they shall nat make any claim howsoever arising from injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Wendy Wu Tours from all such claims. INDEPENDENT SERVICES We are not responsible for any additional activities or excursions which are not included in the booked itinerary ‘or which we sel as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible SOLO DEPARTURE AIRPORT TRANSFERS Private transfers are eligible from Sydney, Melbourne, Brisbane, Perth, Adelaide, fra and Cairns, based on executive sedan or similar. After hours surcharges apply between 12:00am-6:00am. Availabe within a radius of 50 driven kilometres from the nearest international airport. ra kilometres can be booked at a supplement. ‘on a maximum of two passengers travelling together with standard airline luggage allowance. Any unused portion of this service is non-refundable. SHOPPING & OTHER SERVICES Shopping can be fun and entertaining, especially in local markets. However, Wendy Wu Tours, its staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using edit card to purchase such goods. In al cases the purchasing of ‘goods and the use ofa credit card for those transactions is entirely at the customer's own risk and at all times the customer must use their own discretion. Leisure activities and services undertaken during free time is at the customer's own discretion, ACCEPTANCE OF RISK You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous, nature of your trp or the visting of destinations which present geographical, political or cultural risks and dangers. You should Consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable tothe destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accer yersonal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks. RESPONSIBILITY Seriet supplied by independent supers: Where a third party ov we have no direct control Clndepandent Supplies the supp of avl arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable APP | STORE | ONLINE BOOKING CONDITIONS Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom w have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies, (‘e., vehicles nat operated by us) and common carriers. We act as an intermediary only and you will be subject to the terms and, conditions ofthe Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them. To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attbulable tothe ations or omissions of an Independent Supls Services we directly supply: To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier's agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do. We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure. While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this, We will not be responsible for any loss or additional expenses you incur for any missed connections /services attributable to delays, General lability imitation: You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would nat be considered the case in Australia. Australian Consumer Law and corresponding legislation in State jurisdictions incertain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). ‘These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties. To the fullest extent permitted by law, our maximum lability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging forthe travel arrangements to be resupplied or payment ofthe cost of having the travel arrangements resupplied. PROCEDURES FOR LODGING COMPLAINTS OR CLAIMS ‘At Wendy Wu Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect oftheir arrangements they must immediately inform the National Escort or Local Guide who wi endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing, to Wendy Wu Tours in Sydney (or by email to customerrelations@ \wendywutours.com.au) within 30 days of the date of the completion cof your Wendy Wu Tours arrangements. Relevant receipts and substantiating evidence must be attached tothe letter of claim. Our, complaints handling policy is available upon request. AIRLINES Airlines featured inthis brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser ofa holiday from Wendy Wu Tours, or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. Pre-light seat allocation may not be available. If seat allocation, additional baggage, airport assist services or medical clearance is required and is permitted by the airline, this isto be booked by the traveller directly with the airline and additional fees incurred atthe time of arranging these services is payable by the traveller. For details, contact our office. Schedule changes or flight cancellations are subject tothe airlines policy and are outside Wendy Wu Tours contro. PRIVACY We are collecting your personal information so that we can process your booking. We will also keep you up to date with other, Wendy Wu Tours offers and product information that may be of interest to you. You can opt out of receiving information at anytime if you choose to do so. Any personal information you provide will be managed in accordance with Wendy Wu Tours’ privacy policy, which can be viewed at wendywutours.com.au/help-and-advice/ privacy-policy. BROCHURE VALIDITY Tour itineraries and prices in this brochure are accurate atthe time of printing and prices are based on exchange rates as at * September 2022. Once a customer has paid the deposit, the standard regular price of the tour is guaranteed, subject to any increase in fuel surcharge, tax changes or levies imposed by any government or their agencies or any airline, Prices are subject to change without notice. Departure dates of tours are subject to change due to future airline schedules. Wendy Wu Tours. reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond its control. AGENT RESPONSIBILITIES Itis the travel agents’ responsibility to ensure that al invoice and itinerary details and documentation issued by Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other provisions of these Booking Conditions. Iti also the agent's responsibility to provide copies of valid passports at time of deposit. Ifthe agent fils to satisfy these obligations, you must make any claims against the agent and you hereby release Wendy Wu from all such claims. LAW OF CONTRACT This contractis governed by the laws ofthe state of New South Wales and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim. X\ 131 600
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