Products in this catalogue
based in New Zealand) or as otherwise displayed at the time of selecting the fare for your cruise. Onboard currency and charges are in US Dollars. In the event that a displayed price is incorrect, subject to any requirements under the consumer laws, We may retract the price and or withdraw the product from sale and refund any payments made at the incorrect price. Sometimes We will release promotional fares. These can be offered and withdrawn at any time. If after booking You decide to change to one of these promotional fares, You may need to cancel Your existing booking and Our Refund Policy outlined in clause 9 will then apply. We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to You at the time of booking will be inclusive of any applicable fuel supplement. 6. Payments Your booking is not secure until an initial deposit in cleared funds is received by Us. If Your deposit as indicated on Your booking confirmation is not received within three (3) working days from the date that You make the booking, Your booking will be automatically cancelled. AllVoyages Deposit Amount 7 %6of total fore 1086. Final Payment Due 8 Number of days prior to departure Please ensure You check the payment conditions, including the deposit requirements, at the time of booking as some promotional fares may have specific payment conditions that may differ from those listed above. If We have not received Your deposit or final payment by the due date, the booking will be automatically cancelled and Our Refund Policy will apply in accordance with clause 9. If You are making a booking within the ‘Final Payment Due’ period of Your selected voyage, full payment is required at the time of booking. When booking through a travel agent, they may have different payment conditions. Please check with Your travel agent at the time of booking. 7.Name changes Once You have made Your booking, please check Your Booking Confirmation, ‘My Cunard, or with Your travel agent to ensure the details are correct. Should You need to make changes to Your booking (spelling corrections or to replace a guest), no administration fees will apply. Please note however, that additional fees charged by airlines for any changes will be passed on to the guests. New guests added to bookings, and new bookings made, within 48 hours of departure will be asked for passport information at the time of booking for security clearance. Please note, We are unable to accept new bookings or new guests on existing bookings after 5pm (Sydney time) on the day prior to departure (or the last business day prior to departure). One original guest from the booking must always remain in the stateroom. If all original guests cancel / are replaced, the booking will be subject to Our Refund Policy at clause 9. IF a cancelling guest was the only person who qualified the booking for a promotional fare (e.g. past guest fare), additional and remaining guests will no longer be entitled to this promotional fare. The booking will revert to different fare and the remaining guests will need to pay the difference in cost, ifany. 8. Stateroom changes On occasion, We may offer reduced cost upgrades meaning that You may be offered a higher grade stateroom at a discounted rate. The opportunity of an upgrade is never guaranteed and will always be at Our discretion. We may also upgrade You without consultation to a higher grade room at no extra charge. The higher grade room could be in any part of the ship (forward, mid ship or aft) and could also be ona lower deck. If You have chosen Your booked stateroom for a particular reason and do not want to be considered for a stateroom move, please let Your travel agent or Our Customer Sales & Service team know at the time of booking If You are lucky enough to receive an automatic upgrade please note that it is not possible to return to Your original booked stateroom. Even if You request not to be upgraded, Your stateroom can still be changed for operational reasons, including when the number of people booked in the stateroom is less than the number of beds in the stateroom, or if You have selected a wheelchair accessible stateroom and do not require one. In addition, when a booking is made and a specific stateroom number is not selected (known as a Guarantee), the stateroom will be allocated at Our discretion in the category booked, or a higher priced category, at a later date. 9, Refund Policy Although We would love to see You on board, We understand that plans can change. Should You need to cancel Your booking, We ask that You notify Your travel agent or Our Customer Sales and Service team at Your earliest convenience. The quantum of refund depends on the amount of notice You give Us, as follows: Cunard Fare Days Prior to Cruise Departure that You Cancel From the date of booking to 180 days prior to departure Refund Amount* Full refund Total fare minus Aree dis deposit amount 89-64 days 75% of the total fare paid _ 63-43 days 50% of the total fare paid 42-16 days 25% of the total fare paid Less than 14 days before departure or failure to embark, Norefund Early Saver Fare Days Prior to Cruise Departure that You Cancel Renin Amount From the date of bookingto Total fare minus deposit 90 days priortodeparture amount 89-64 days 7% of the total fare paid _ 63-43 days 50% of the total fare paid ays 25% of the total fare paid Less than 14 days before departure or failure to embark, Norefund Late Saver Fare Days Prior to Cruise n _DeparturethatYouCancet___RefurdAmount® From the date of booking until departure, including failure to embark. No refund * additional fees charged by airlines will be passed onto the guests. Please note, your travel agent and promotional fares. may have different cancellation and refund conditions. Please ensure you check these at time of bookin, Further, all payments (whether direct of via your travel agent) made by Visa, MasterCard and American Express [and Diners if applicable} will be refunded back to the card number originally used in accordance with scheme rules. In the event the card is closed, reported stolen or expired, the refund will still be processed back to the same account originally used, Where a prepaid gift card is used we recommend that you retain the card until the goods and services are provided in the event you need to be refunded. If the prepaid gift card is lost or expired we will not be liable for any loss incurred by the card holder 10. Shipboard Environment There are some inherent features of travel by cruise ship which you should be prepared for.Some noises and vibrations are associated with the normal operation of the ship. Maintenance may occur in certain areas of the ship while you are onboard which may affect access to these areas. Weather conditions may also require us to restrict access to certain areas of the ship for safety reasons. Il. Ship & itinerary changes Wewill do everything We reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect Your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances. In addition, We may charter all or part of the ship or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the voyage due to operational or commercial requirements. We will notify You of these changes as soon as We can. If We are forced to cancel the cruise for any reason prior to departure We will provide a full refund. Since Your itinerary is not guaranteed, please donot make any important arrangements or meetings based on the proposed itinerary. Changes within Our control Where a significant change is made to the ports in Your itinerary prior to departure and this is due to a circumstance within Our control, for example for operational or commercial requirements, You will have the choice of: 1.a future cruise credit to the value of Your fare paid; or 2.cancelling the cruise for a full refund of Your fare paid. For the purposes of this clause, significant change’ means a change to the city of departure or Booking and passage conditions disembarkation, or to the majority (by number) of the other ports in Your itinerary. Changes outside Our control ifitis necessary to change the itinerary due to safety, maritime law, severe weather, to protect human li or health or other factors outside Our control, We will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless Consumer Laws require otherwise. 12. Hotel and Dining Charges (Gratuities) During the cruise, guests will experience excellent service from mer bers of Our crew in a variety of locations. In addition, many more crew behind the scenes support those who serve guests directly. For Our guest's convenience, a Hotel and Dining charge will be automatically added to their shipboard account on a daily basis. Grill categories will be charged US$16.50 per guest per day and Britannia categories US$14.50 per guest per day. These amounts are subject to change and guests may choose to alter or remove these amounts at their discretion. A 15% charge is automatically added to a guest's onboard account for Bar, Wine & Salon/Spa services for each purchase. 13. Travel Insurance We strongly recommend You purchase appropriate international travel insurance at the time You pay Your deposit. As Australian Medicare and New Zealand Accident Compensation Corporation do not cover Your travel onboard, it is important that international travel insurance is purchased for all voyages (including domestic Australian itineraries which do not visit, international ports). If You do not purchase international travel insurance, You may not be able to claim for any cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan. Also, some ports included in your itinerary may require you to hold a valid international travel insurance policy and provide proof of your policy to be able to visit. Travel insurance is your responsibility. Guests should ensure they read the Product Disclosure Statement for any insurance policy they are considering to ensure it provides the level of cover they need, including but not limited to cruise travel and any pre-existing conditions. 14. Airfares Our Customer Sales and Service team can assist You in booking flights to connect with Your voyage: i this instance We act only as a booking agent on behalf of the airline. Bookings are subject to availability and the following conditions apply: Airfares can only be purchased in conjunction with a voyage and travel will be on flights and airlines nominated by Cunard, Airfares are in Australian dollars per person and include GST (where applicable), fees, taxes and surcharges. Airfares do not include stopover accommodation, transfers or baggage handling, Cunard cannot accept any responsibility where airline schedules or seat availability requires overnight accommodation before or after Your voyage. We make every effort to ensure that flight arrangements We make for You are appropriate, however We cannot accept responsibility for missed connections between Your flight and the ship which are beyond Our control. Fees, taxes and surcharges can vary by gateway city, routing, destination and carrier and are subject to change without notice. If there is an increase to the fees, taxes or surcharges, We can collect the additional payment prior to Your voyage, even if Your booking has already been paid in full. Airline rules and conditions may require full non-refundable payment prior to Cunard’s normal payment conditions. Alterations to flights after tickets/vouchers have been issued can only be made through Our Customer Sales and Service team (or Your Travel Agent) and will be subject to the airlines fare rules and conditions. IfYou choose to cancel Your flights for any reason, Our Refund Policy outlined in clause 9 will apply in conjunction with the airlines’ fare rules and conditions. Flexible Air Packages: Bookings We act as an agent for the airline carrier in making your flight booking through the CompleteAir tool. Itis important that you are familiar with your airlines terms and conditions, including important liability limitations. IATA Conditions of Contract are available at https://www.iatatravelcentre.com/e-ticket-notice/1.htm Prices are per person inclusive of all flight taxes and fees except locally payable airport taxes.
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