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Payment for Flexible Air is due at the final payment date for your cruise. If you book Flexible Air after the final payment date for your cruise or you have already paid for your cruise in full, you will be required to pay for the Flexible Air at the time of booking. Changes and Cancellations Please note that cancellation of your air booking does not result in cancellation of your cruise, however cancelling your cruise booking for any reason will cancel your air bookings associated with the cruise, and fees will be applied if applicable. The guest who appears on the flight booking must be the guest who travels. 46 days or more before the first flight date or cruise departure date (whichever is earlier): + Changes, including name changes, are permitted as a cancel and rebook and may result in higher fares + Cancellations are permitted with full refund 45 days or less before the first flight date or cruise departure date (whichever is earlier): + Changes, including name changes, will result in cancellation without refund and require rebooking, which may be subject to higher fares + Cancellations will result in cancellation fees up to the full Air Package cost. Baggage Prices include a minimum of 1 piece of checked baggage, the size and weight are as per the airlines rules, fees apply for additional and oversized pieces of checked baggage — please contact the airline for further details. Early Ticketing Ifyou request early ticketing of your Flexible Air package, payment is required at the time of the request and the ‘change and cancellation conditions will be amended as follows: + Changes, including name changes, will result in cancellation without refund and require rebooking, which may be subject to higher fares + Cancellations will result in cancellation fees up to the full Air Package cost. Restricted Air Packages: Bookings We act as an agent for the airline carrier in making your flight booking through the CompleteAiir tool. It is, important that you are familiar with your airline's terms and conditions, including important liability limitations. IATA Conditions of Contract are available at https://www.iatatravelcentre.com/e-ticket-notice/1.htm Prices are per person inclusive of all flight taxes and fees except locally payable airport taxes. Payments Payment for Restricted Air is due at the time of booking, Changes and Cancellations Please note that cancellation of your air booking does not result in cancellation of your cruise, however cancelling your cruise booking for any reason will cancel your air bookings associated with the cruise, and fees will be applied if applicable. The guest who appears on the flight booking must be the guest who travels. No changes or cancellations are permitted and cancellation fees up to the full Air Package cost apply. Name changes are not permitted and will require cancellation and rebooking of flights. Rebookings are subject to availability and may be subject to higher fares. Baggage Prices include a minimum of 1 piece of checked baggage, the size and weight are as per the airlines rules, fees apply for additional and oversized pieces of checked baggage - please contact the airline for further details. 15. Pregnancy We are unable to accept any guests who will have entered their 24th week or later of pregnancy by the end of the voyage. Guests who are pregnant during their voyage are required to supply a physicians ‘fit to travel’ note, including Your estimated due date, prior to embarkation. 16. Minimum age to travel To ensure there is suitable supervision, there must be at least one guest 18 years of age or older in each stateroom. Guests under the age of 18 years must travel with a parent/legal guardian over the age of 18 years. Toaccommodate families travelling together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over. Due to limited neo-natal facilities onboard, only children aged six months and over may travel with Us, however, there is a minimum age of 12 months on Transatlantic Crossings, World Voyages and some remote itineraries. 17. Children & Teenagers Parents/legal guardians are responsible for children and teenagers at all times. Ifa child or teenager displays dangerous or disruptive behaviour, the Travel Restrictions and Rights of the Captain’ under clause 29 will be applied to both parent/legal guardian and child/ teenager. Children’s access to pools and spas may be restricted and adult supervision is required. Prams and strollers must be collapsible and capable of being stored in Your cabin. For the safety and enjoyment of all on board, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the guest on the day they board the voyage, is the age We use for the entire holiday. We can advise You at the time of booking whether We are able to accept bookings for children and teenagers on the voyage You have chosen. 18. Dogs, Cats & Service Animals Cunard is pleased to permit individuals to bring service animals on board, subject to applicable Customs and Quarantine requirements. In addition, dogs and cats may be carried in the kennels on board specific Queen Mary 2 voyages. In order to make appropriate arrangements, notice that a guest will be travelling with an animal must be provided at the time of booking. Local laws or customs may prevent animals, including service animals, from embarking or disembarking at particular ports and countries. It is the guest's obligation to consult local customs authorities for information and to obtain all documents/health certificates that may be require. Please note, animals of any kind cannot be brought on board without prior written permission from Cunard. For further information, please contact Our Customer Sales and Service team. 19. Visas, Passports and Vaccinations You are responsible for ensuring You have all necessary Visas, vaccinations and travel documents, including a passport that is valid for the minimum duration required based on the countries You are visiting. Your passport must be valid for a minimum of six (6) months beyond the date of Your cruise return and have sufficient blank pages for entry and exit stamps and visas. Without the necessary passport, visas and/or vaccinations local authorities may deny You boarding, prevent You from going ashore, issue a fine or deny the ship entry into the port. tis also Your responsibility to ensure You have all the necessary documentation which permits You to travel. We will not provide You with a refund or reimbursement for any expenses or losses incurred as a result of Your failure to comply with these requirements. 20. Identification Requirements for Australian and New Zealand domestic voyage sectors For domestic cruises departing an Australian port that do not visit an international port, and for domestic cruises departing a New Zealand port that do not visit an international port,a valid passport or government issued photo identification is required. 21. Prohibited items The safety and security of Our ships is paramount and, ‘as such, You are prohibited from carrying certain items conto Our vessels. Security screening of You and Your baggage will be conducted each time You board the ship and if You are found in possession of any of these items they may be permanently confiscated. You agree to allow such searches. We can deny boarding or disembark any person in possession of any weapons or illicit substances. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff. The following items (this is not an exhaustive list) will not. be permitted onboard: + Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc. + Any Illegal narcotics / drugs or substances + All firearms including replicas, imitations and their components « Air, BB or pellet pistols or rifles + Any other projectile-weapon (e.g,, paint ball guns) + Allammunition + Allexplosives, including imitation explosives and devices + Fireworks, flares, pyrotechnics + Sharp pointed weapons including throwing stars + Knives with a blade longer than 4 inches/10.16 cm + Open razors + Skean Dhus or Kirpans + Spears or spear guns + Crossbows, crossbow bolts and long bow arrows + Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku * Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable) + Flammable substances and hazardous chemicals + Any other item made, adapted or intended for use as an offensive weapon + Stun devices + Large batteries + Any remotely controlled or autonomously flying devices, toys or drones + Self-balancing hover boards, air wheels, scooters, or Segways + Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans + Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers If appropriate, confiscated items may be collected at the end of your cruise in the cruise terminal. f the item is not collected at the end of the cruise, You must contact Us within three (3) days of disembarking to claim confiscated items which may be returned to You if appropriate. If You do not contact Us within this time Your item may be destroyed. 22. Lost or damaged luggage and personal belongings Please make sure that all valuable and important items, such as jewellery, medicines, fragile items, and camera/ computer/electrical equipment are carried in Your hand luggage and not packed in Your main luggage/suitcase or left unsecured in Your room or elsewhere on board. Once on board, all valuables and important items should be stored in Your in-room safe. Where Consumer Laws and other laws permit Us to exclude Our liability, We will not be liable for loss of, or damage to, any luggage or other belongings, unless caused by Our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose. 23. Alcohol & gambling We are committed to the responsible service of alcohol. There may be times when We consider it appropriate to refuse the service of alcohol to a guest for any reason. To consume alcohol or gamble on board, guests must be 18 years of age or older. However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal drinking age of 21 years. Photo identification may be requested. Alcohol or casino credits cannot be added to a booking asa gift for guests under 21 years of age. On the day of embarkation, guests over the above minimum ages may bring on board wine or champagne to celebrate special occasions. If consumed in the dining rooms, alternative restaurants or bars, each bottle will be subject to a corkage fee of US$20 (fee subject to change). Any other alcohol purchased ashore will be collected at the gangway for safe keeping and will be returned to You on the last day of Your voyage. 24. Smoking ‘Smoking is not permitted in staterooms, on stateroom balconies or in public areas (with the exception of Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers only). There are selected areas of the open decks where smoking is permitted and this information will be communicated to You on board. Electronic cigarettes and vapes, including those which do not emit smoke, are permitted in designated smoking areas only. 25. Your health We care about the health and safety of Our guests. Itis important that You advise Us at the time of booking if You have any condition that requires medical attention, medication or special treatment. We may also ask You to complete a health questionnaire or provide a physician's fit to travel note. Ifa guest hasa condition that We decide may seriously affect the enjoyment, health or safety of themselves or any other person on board, We can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise You as soon as possible. Provided You have given Us all relevant information about the condition at the time of booking, You will be entitled to a full refund if We cancel Your booking on the basis of this condition. Guests that need assistance should always be accompanied by a carer to help with day to day activities as Our crew and medical staff are unable to act as personal carers. Guests who are bringing a wheelchair or mobility aid onboard must advise Us at the time of booking. You must provide their own wheelchair or mobility aid and must ensure it can be stored inside Your cabin. Limited areas of the ship may not be wheelchair accessible. Please note that some ports can only be accessed using the ship's tenders. Tender boats and tender ports are generally not accessible to guests confined to a wheelchair or with significant mobility impairments.
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