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62 General Information & Conditions The folowing tems end condion [ooking condions) form the bess of your eonvac th Ausalen Pace Toutng Py ltd (Tavera, us Donen fon un ee Shey set ut your end o respective rights and obiig These Tes & Contions were comet at time of pubication For the most up to date Terms & Conditions vist our website Hips feraveeivel omahage/ general inemetoxscondiine By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking Conditions; that you agree to them and that you agree to them applying to your holiday arrangements booked with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking congitions to your ‘holiday package’ are references to the tour or cruise package you have booked with Travelmarvel, References to “excursions” are references to short trips or tours included or available as part of your holiday pac og GOVERNING La These booking condos are ‘governed by the law in force in Victoria, Australia, BEFORE YOU BOOK PRICE VALIDITY Publshed ies are val at he me of pubeaton butte subject to ‘change. They may be varied by advertising or special offers, r changed ate the publeaton dae for any reason, ncucing without Imiatorto Cover changes in government taxes and charges, exchange rate of other mati inceases by suppers. The most up to date pricing may be found on our website — wwwtravelmarvel.com.au. cenfred theme of booking and Nonoured for upto seven days TRANSFERS Airport transfers are included on the first and last day of the tour package or with pre and post accommodation booked by Travelmarvel. No refund willbe given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who mss the pre-booked transfers must make their own way toffrom the shipmhotel at their own expense. Some holiday packages include {group transfers from or in between airports/hotelships and vice versa, ‘A group transfer is generally a shared transfer and the type of vehicl ‘used will normally be dependent upon the size of the group. Combined cruise and land tours, or cruise include transfer and fights between tours as specified. PUBLIC HOLIDAYS & FESTIVAL in levies bv pul obi tai x hi e festivities may temporarily disrupt your holiday and some religious holidays may resut in reduction of feces and entertainment. EARLYBIRD OFFERS, SUPERDEALS, FLY DEALS & SPECIAL OFFERS Conditions Apply. For full terms and conditions relating to any Earlybird Special, Fly Deal or Special Offer on your booking, please go to travelmarvel.com aulspecialdeal. OTHER SPECIAL OFFERS Special Deals and Special Offers other than those advertised herein may be promoted by Travelmarvel from time to time. These new special deals/offers do not apply to existing bookings unless otherwise stated. ‘TRAVELMARVEL CLU! Details, including the full range of benefits and conditions, may be viewed at website at travelmarvel comaau/club BOOKING AND PAYING FOR YOUR HOLIDAY IRFARES Air travel s arranged with independent aitines. Travelmarvel will arrange air travel as advertised in connection with your holiday package (or as otherwise arranged with Travelmarvel. All airfares, are subject to fight and booking class availabilty as specified in the conditions, Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Aiport taxes vary for each departure point and routing of airlines, Aifine schedules are subject to change without notice. Once air tickets are issued, aiine amendment andior cancellation fees apply and, in some cas are non-refundable, Name changes and voluntary date and sean delays ued, Havana whee to oe laity and wl not be response for tehanding the costo any services booked in conjunction with the fights, Flying outside of the tour date range or re-routing your fight itinerary may incur additional susretes. Wie ye erent austenite Yor ate eh , these are never guaranteed and are subject to change at the ais dscreton. ARNE LOvACy Goi SRA eave uses the ences of aenge of ais nts packages, Tevolrervol ce: rol waren nl fe atiores elvocl oly pare ates conrol the soncaon of eyety pl nal ces: Requests fo se aifine points to upgrade travel need to be Greced tote ovine Conceriod aren member \VELMARVEL IT CANCEL! EACE OF MIND Constons apply: applicable when an pont fee of $95 per person paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit wil be retained as a ravelmarvel holding credit to be used for future bookings. f Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees Imposed by third partes, including but not limited to air travel, rail ravel and hotels. When booking airfares through Travelmarvel (including when taking advantage of a special offer that includes air travel), standard airine cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will to travel. After e years, incur the original cancellation ondlons Ths dons pt renloos wave neuianes, wNch you be required to purchase at the time of booking. Australia 2023/24 ‘TRAVEL INSURANCE Travel Insurance s noticed a your hokdny pockoge, For your protection you are required to purchase comprehensive travel Insurance tat ncudes thou ine coverage for the cost of your holiday package, medical expenses, loss of luggage, dee ala Contes ed afar charges Vat oy occu ue tp cancelation, mpossibity of performance or eter station, disruption, loss of deposit or strikes. ‘TRAVEL INFORMATION & DOCUMENTS After booking you will receive an invoice with all important information before departure you wil ether with your final itinerary However, in the case of late bookings, charges or late payment, tickets pm bbe emailed to you. SPECIAL REQUESTS Where a specalrequst(¢9, dt, coom location, tin or double cided room, paul fei ata hotel, ight seat requests aor pan meals). i an important fa a your booking is made. Travelmarvel {Quarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been not the cision ofthe space ether sori getaton ts not c vest wll be met Unless and si cones, al | specil requests are subject to vali CREDIT & DEBIT CARD SURCHARGES I ra He Travelmarvel by credit or debit card, a surcharge of between 0.5% and 3% will be added your tour price. ACCURACY Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc, is correct to the best ofits knowledge at the time of publication. However, advertised descriptions and facilties and prices may change after publication ‘We recommend that you confirm the details of your chosen holiday package atthe time of booking. Adaitionalt, fight times, carriers and routes are given for guidance only as there may be changes. Final details wll be shown on your tickets. Holiday package or ‘or be different from those 2 to ee you ofa fey sifeant. ones porte your departure. CRUISING AND ITINERARY ARRANGEMENTS trees we Meade asa ia only apd re subject oseraton without notice. Alter: be necessary for including, without ite, ro, ak Ne ther stikes of other reasons beyond Traveimarvels control. If coros eee ay acu ravigeton Travelmarvel reserves t right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, tineraries will operate as far as possible as published, However, sometimes for reasons beyond ‘ur contro}, it may be necessary to make alterations to your itinerary. For example, without imitation, if there is a water level problem on a ve tay be necessary to operate part othe linear by coach and alternative sightseeing may be included. Travelmarvel will not be liable for any direct or indirect costs that you incur as a result of «ctor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. Travelmarvel cannot guarantee exact arrival and departure times for carriers and operators used by Traveimarvel and Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control FLIGHT CHANGES Th ci is detec on ote cone ceo on nat ae or Kane onl a! a sect akan) ora confaton Fight Srngs ae set by anes and fed by the airline, Minor timing changes will be st tickets. Any change in the identity of the airline, fight timings or aircraft type (ff advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. OUT OF DATE RANGE FLIGHTS If airlines have not published their schedule at the time of booking, holiday package. Wh airfares, Traveimarvel will confirm booking and pricing with you by sending you an updated invoice, Once fights have been confirmed by you and payment has been received, Travelmarvel will issue your tickets. FORCE MAJEURE Force majeure event means the occurrence of an event that is Ind Travelmarve''s reasonable control, and which could not ver te, terrorist activity or the threat of any (b) natural disaster (including but not limited to flooding, fire, earthquake, landsiide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, ning, enactment, amendment (including repeal) in the law or scinisation fey low in tas of ny Rison oe tetory relevant to the booking contract, which includes changes in statute, regulation, determinaton byw declaration, Keence an the emmon ew as appicabe fom time one, inducing changes (or amendments in regulations or access to services, sites counties caused by declared epidemic or pandemic ever, ‘TERMINATION OF BOOKING CONTRACT OR CHANGE AVEL ARRANGEMENTS DUE TO FORCE MAJEURE inion, considers that an) el by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. LIMITATION OF LIABILITY IN THE EVENT OF FORCE MAJEURE er imarvel will not be liable to you in contract, tort, statut expenses or njury resulting from or inc Sifecly or rly a) he cancelation or charge fo yur Gavel arrangements; or (b) the force majeure event. Travelmarvel is not liable to refund any part of the deposit or purchase price paid by you if Travelmarvel subsequently changes or cancels your travel arrangements in connection with a force majeure event. Force majeure events are unpredictable and beyond Travelmarve'’s control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks. ‘You acknowledge and accept that these terms are reasonably acesstr t protect he againateinltess of Navelrarvel based on expec recoverable costs and expenses to be incurred by Trovelmarel, neluaing but not ited to overhead expenses pie evi sendensperiomnes etsy by TeaianoL leading ommencement of the holiday package, atternatively rior tothe force majeure event DATA PROTECTION POLICY ‘Any personal information (including sensitive information and heath infortior thet Travelmervel otal ond rete fom you or about you is necessary for our business purposes. Our Privacy Polly detais why we coleet ths formation, who we may disclose i to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our Sputolan fesohiten piocedins. Ou Piecy Poe i matatie t wntravelmarvel.com.au/privacy or by request to us. By provang porcornl or earciive ltornelion lo ae, ousie agreeing to the terms of our Privacy Policy. LIMITATION OF LIABILITY 1 Our holiday packages include he services of independent Pi nies and ie per esponebie or the conduct of the independent service providers, their servants, and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities, 2.1K, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as or continue on the whole or any part of the holiday package. Travelmarvel representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from the tour or cruise. Travelmarvel is not liable to you for any costs associated with such decision and you will Not be refunded for any part ofthe holiday package. Teo so rasan toon Ces Ia iliness, loss (including loss of enjoyment), damage, detention, Gly (lang mectinial bekabert ucyond Ke cortal 4, Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. 3s, restricts or modifies Sonietiion ssl Coping! As 2010 (i as amended, consolidated, supplemented or replac 5. To the full extent permitted by law, Travelmarvel’s oo arising Under or in connection with these booking conditions: (a is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and {0} excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed.
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