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COVID-19 REQUIREMENTS Before booking and before you travel, ensure that you check the atest Government travel requirements and Travelmarvel updates wtih clude the onbnerd prota (able wl) be allen Travelmarvel's website at www.travelmarvel.com.au/about-usitravel- ipdates) which wil set out he obligations which epply to customers departing on tours. This may include obtaining proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance with the travel requirements and Travelmarvel updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the four at Travelmarvel's absolute discretion. For tours departing 01 January 2022 onwards, proof that you are fully vaccinated with a wi dose of any approved COVID-19 vaccination, the reference to fully vaccinated will only apply if a passenger has had a booster dose no earlier than 9 months and no sooner than 14 days prior to, departure of the tour MEDICAL ASSISTANCE Travelmarvel does not employ medical staff on our tours or ships. you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facilty, or for a medical practitioner visiting you. Travelmarvel is not responsible for the type or quality of the medical services you may receive, LOCAL PURCHASES Travelmarvel is not responsible for any items you may purchase locally .e.: jewelleryfurniture etc. You acknowledge that you are solely responsible for any import duty or freight cost. PERSONAL BELONGINGS & LOST ITEMS fot encaryreesone velUables shoul ba apt toa ckum acl of clothing and toiletries, tis your responsiblity to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. SMOKING Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed, RESPONSIBLE SERVICE OF ALCOHOL Our staff are trained in the Responsible Service of Alcohol and are obligated by law to refuse service to any guest who, in thelr reasonable opinion, appears to be or is intoxicated, or behaves in an aggressive or offensive manner. SERVICE ENQUIRIES apelem cccrs ae your holiday you should, in your own est your tour director so that steps can be taken to eaohe be Mater you fama dlegetsted ey Saree Fs be made in ae to Travelmarvel within 30 days. LUGGAGE LIMITS Each msg is enttled to take one plece of uggage that does not e» {Ocm (63 inches), or weigh more than 20kg 44 pounds) Dinenatie renee baggage are calculated by adding together the width, height, and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour/Cruise Director will advise you of the exact additional charge. ‘SPECIFIC CONDITIONS PERTAINING ‘TO AUSTRALIA HOLIDAY PACKAGES PRICES ~ DEPOSITS ~ PAYMENTS A non-refundable security deposit per person, per holiday package is required within seven days of booking confirmation. $200 per person is requited for all other Australia land holiday packages (Additional deposits are required when booking an’ El Questro upgrade) $1,000 per person additional deposit is required for rail holiday packages or rail extensions in Gold Service $1,500 per person additional deposit is required for rail holiday packages or rail extensions in Platinum Service Deposit requirements may vary when booking a special offer Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket oF booking oF to refuse to carry any passenger where payment n ride Hoel ay abo} eulherges 0) ate booking cnet TRAVELLING WITH MINORS Children under 8 years of age are not permitted, although children 12 years of age are not recommended on tours. Children under 1B years of age must be accompanied by an adult and share their accommodation with an adult INCILIDED IN HOLIDAY PACKAGE Al coach and Wavel accommodation, apt Wansfrs onthe ist an lst day, sightseeing, spectied excursions, meals, tou admissions and the services of a Tour Director as stated in your itinerary. NOT INCLUDED IN HOLIDAY PACKAGE PRICE Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d'héte menu, drinks (except where indicated in your itinerary), excess baggage, fuel surcharges, ‘optional excursions and gratuities not specified in your itinerary. TRAVELMARVEL TOUR DIRECTOR The services of a Travelmarvel Tour Director are included in all er ect me Hi ime Foe ra are not met, tors red by a Driver Guide. Rail ues Janes speck ae "dependent journeys, Grote forthe land portion are included within the tour price. Gratuities cannot be redeemed for cash. Gratuities are not included for any individual purchases. CHOOSING YOUR HOLIDAY ‘To maximise your enjoyment of your Travelmarvel holiday and to information online at travelmarvel.com.au and our staff are available to discuss your options. HOTELS In more remote places, hotel standards may not be quite as high {as in major centres, Traveimarvel endeavours to utilise the most ‘accommodation is of an equivalent standard to those shown, Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. Where guaranteed use is required ‘outside of these times you may be required to book and pay for additional nights. TWIN OR DOUBLE ROOMS ‘Accommodation in all hotels and camps, regardless of the rating, 's in standard rooms (sometimes named superior/deluxe) based ‘on twins or doubles unless otherwise stated. ‘SOLO TRAVELLERS A limited number of single rooms/suites/cabins may be available by request at time of booking your holiday package. Single rooms/ Sulealabie ate uss saber than Sandra Win or Houle is and often only have one single PASSENGERS NEEDING SPECIAL ASSISTANCE Tavaimorvel welcomes passengers with dsbites or speci is, however, please note the following! ti ae <isabiy or medical condon requting speci attention must be reported to Travelmarvel at the time of booking, including all important Information relating to your heath, mobily and fness which may affect your partial or total participation in the cruise or tour. Ths information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon as possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. Ifyou require special assistance or care (such as pushing a ruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You fst aso be able to do 30 without unreasonably mpactng other passengers’ safety and/or enjoymen 3, While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, itis not responsible {oy cell serosa IL patty aves fis eae arrangements with, such as carriers, hotels, trans, restau lie Feb en oper ren aster sorted expenses charges by thi 4, Please note coaches, vibes and 4WD vehicles are not regotiate such operations they may require passengers to stay ‘on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. requested to be completed at the time of booking if you advise of injury, ness, or loss of enjo ;eview it We will not be fespensbe for any costs associated with cancellation penalties or the ret oF pacergers Kona Ou eel Tein Fy fo loahg carok be claimed EXCURSIONS Tee Select Experiences are an additional cost to the land tour -e. Minimum and maximum group numbers apply for the tour to Operate and all tours are subject to mays see lial concaios Gratuities are not included on optional ex change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, fr his or her travel agent. Ifit is possible to make the change, it will bbe subject to an administration charge and payment of any further costs incurred as a result of the change. CANCELLATION POLICY The following Travelmarvel cancellation fees apply (in addition to charges of any independent suppliers eg. airlines and hotels): Days of Notice Prior to Departure 100 days or more : 99-61 days 50% of holiday package price 60 days oF less 100% of holiday package price All cancellations must be received in writing by Travelmarvel and are not effective unt this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed, Additional cancellation fees may also bé reserved outside the holiday Fee Per Person $s of deposit Policy are reasonable and represent a genuine Travelmarvels loss and protect the legitimate interests of Travelmarvel. If you request changes after Travelmarvel has issued your documents, Travelmarvel ‘may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. CANCELLATION OF TICKETED AIRFARES iravelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. CHANGES TO TICKETED AIRFARES tfyou ish fo amend te date or touring on your cated that are applicable. If, for any rea airfare is required, a $125 per person name changk for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY. Traveimarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels, etc, over whom we serves the right to cancel or amend holiday yges/excursions accordingly. Group tours require a minimum be necessary the nearest possible atertive dole (ora {ul rend of monies paid for arrangements made by Travelmarvel) ‘ON HOLIDAY NOISE AND VIBRATION You acknowledge and accept that some noise and vibration may be experienced and "Yaveimarel ena able to you fr any Such nose or vibration SEAT ROTATION Passengers rotate seats in the coach daily so everyone enjoys ‘window and font seating, nfekmess to all passengers, no exceptions will be CHANGES DUE TO WEATHER Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions, which may necessitate alterations to itinerary with litle or no notice. Content and inclusions are subject to seasonal variances. MAPS WITHIN THIS PUBLICATION Note that maps may not be to scale. IMAGES WITHIN THIS PUBLICATION ‘Some images in this publication are copyright of, and have been reproduced with the permission of: The Indian Pacific train; RAC 1 GlastonburySteve SkelHeien OrfBackyard SondtarDavd Kirkland; Unspash, Ese Menew, Viaimir Hatakou Publication No TMI63IAU. For Western Australia and Norther Tenor tous, oes and inerares are valid rom 1 Merch 2023 to 31 December 2023. For Tasmanian tours, prices and itineraries are valid from 1 September 2023 to 31 May 2024, refer relevant itinerary for exact validity dates. For Queensland tours, prices and itineraries are valid from 1 June 2023 to 28 February 2024. Tours operating outside of the above dates may follow a different itinerary Publication is valid from 30 September 2022 and supersedes all previous publications. Australia 2023/24 63
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