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website at www.aptouring.com.au/about-us/travel-updates) which will set out the obligations which apply to customers departing on tours. This et include sotaning proof of negative test results prior to embarkation, completion of health questionnaire, mask wearing, slllaaeal ‘to isolate if Sonn 19 symptoms present during tour and removal of passengers from the tour if deemed necessar staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APT's absolute discretion. For required for each passenger before the commencement of the tour. Full vaccinated means that there has been at least 14 clear days (not including the date of vaccination) from the second dose in a 2-dose series of vaccines before the date of departure. If Goverment guidelines are published which recommend a booster dose of any zpproved COMID-19vaccnaon the reference fo uly vaconated vil only apply if a passenger has had a booster dose no earlier than 9 months and no Sooner than 1a days pir to departure ofthe tout Local Purchases APT is not responsible for any items you may purchase locally ie. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight Costs. Personal Belongings & Lost Items For secutity reasons, valuables should be kept to @ minimum and packed in your hand luggage along with your medicines. It is your responsibilty to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Medical Assistance APT does not employ medical staf on its tous. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visting a m facility, of for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Smoking Goverment regulations forbid smoking in tourist coaches however frequent stops ate made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non- smoking rooms wil be passed on to hotels but cannot be guaranteed, Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obliged by law to guest service to any quest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner Service Enquiries If a problem occurs during your holiday you should, in your own rieréts, advise you tour drectr 0 that steps can be teken fo soe the mate. f you remain dsatsieg, any complaint must be made in wing to APT within 30 days Limits Each passengat sented to tle one piace of luggage that sss not exceed 160cm (63 inches), or weigh more than 23kg (50 pounds), Dimensions for checked baggage ae calculated by satng together the width, height and depth of the piece of baggage. A extra chaige wil be imposed to cover poteage handy of ary additional Tuggage. Your tour director will advise you of the exact additional charge. Some holiday packages may have restricted luggage limits, please refer to Specitic Terms & Conditions under relevant destination for mote information. ADDITIONAL SPECIAL CONDITIONS PERTAINING TO ASIA RIVER CRUISE HOLIDAY PACKAGES: Deposit & Payment A $1,000 security deposit per person, per holiday package is required within seven days of booking confirmation. Final payment of the balance ot your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer Deposit requirements may vary when booking a special offer, APT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been rece'ved by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for all reservations made less than 100 days before departure trom Australia or New Zealand. if APT is unable to confirm your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests. Traveling with Mir Children under 12 years of age are not permitted on tours and cruises. All children under 18 years must be accompanied by an adult and share their accommodation with an adutt Included in Holiday Package Price Allcoach/cruise and hotel, accommodation, airfares (indicated in the individual tineran). fatuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, por charges and the services of a cruise or ou Stet as stated ur itinerary. APT river cruises in Vietnaa ia also include compimnentary beverages served on board your iver sh (French Champagne and premium spirits are not included). Complimentary beverages are not available during city stays excursions or on land tours. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, laundry (other than indicated on |, passport and visa fees, drinks not indicated as included in your itinerary, excess baggage. fuel surcharges and optional excursions and gratuities not specified in your itinerary. Gratuities Have been included for all services as indicated in the itinerary on all APT Tours and Cruises and cannot be redeemed for a cash refund. Within Asia Economy flights within Asia and airport taxes are included in the price. Al intémal fights must be booked by APT. Aitine schedules and fares are subject to change ' yaron Lee Flights will be based = best far aatade athe te of bookina,hoviversucharges ly. Once air er bi issued, airline amendment and/ or catwelaton fees apply me cases ate non-refundable. Beposis ae considered 8.2 quazantee of the voiced fight arrangements and once deposit i$ received, fights will be ticketed Live Fully Full names as per passport, including middle name are required for al fights wan Asa. Name changes and vluntay date end eke changes wal incu fees, The maxmum luggage alowance on all fights within Asia is 20 kilograms. ‘Choosing Your Holiday To maximise enjoyment and to ensure that it lives up to your expectations, itis important that you choose the right holiday package for you. Our marketing collateral contains limited information, however, there is more information online at www.aptouring.com.au and our qualified staf are avaiable to discuss your options. Hotels Hotel rooms in Asia may differ in size from those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres, APT endeavours to utiise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels mentioned in the itinerary wil be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generaly not available for checkin before 3pm and require check-out by 10am. ‘Twin or Double Rooms ‘Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Single Accommodation ‘A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room/ suites/cabins are not avaiable on certain cruises. Single roomis/suites/ Cabins are usually smaller than standard twin or double rooms and often only have one single bed. Cruising - Cabin/Suite/Stateroom Selection ‘APT will make every effort to assign specific numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passengers Needing Special Assi APT Welcomes, Passengers wath Disables oF Special Needs However, Please Note the Following: 1. Any disabiity or medical condition requiring special attention must be reported to APT at the time of booking including all important information relating to your health, mobilty and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow APT to ensure the tour you have chosen s suitable and meets your needs. Ary changes 10 heath, mobility and fitness. must also esse and prior to departure. Where possible APT wil make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so ifthe adjustment required would be unreasonable in all of the circumstances, including it such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. If you require special assistance or care (such as pushing a wheechat dstanoe wih dessng or asisance wih waking of hearing emergency alarms unaided), you travel wit companion capable of providing the requied oeskinne & cae APT is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including iver and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate the special needs of disabled passengers, itis not responsible for any denial of services by any third party enttes it has travel arrangements with, suchas carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. . Please note coaches and minibuses are not equipped with wiheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. 5, River ships routinely dock mid-stream and require the use of tenders to access the shore. Not all river cruise ships or decks have elevators and some have multiple stairs to each level. Cabin doors and restrooms on river cruise ships are not wide enough to allow access by standard wheelchairs. For safety reasons, passengers in wheelchairs cannot be carried on ram cruise ship is at anchor, APT is unable to provide individual assistance to any passenger for waking, dining, disembarking or embarking cruise ships and/or coaches or other transportation vehicles or other personal ne Health and Fitness ‘A good level of fitness and health is required to participate on APT's holiday packages. in some destinations there are extensive sightseeing excursions by foot which includes the climbing of stars. Mobilty is needed boarding or aighting coaches. river cruise ships and trains. We recommend a visit to the doctor before traveling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsbilty to advise APT of any pre- existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobiity Questionnaire will be provided and requested to be completed at the time of booking if you advise of any healt, fitness or lity issues. APT is not liable for any injury, liness, or loss of enjoyment which could have been reasonably prevented had we been made awate of a pre-existing condition and been provided an opportuni it. We will not be responsible for any costs associated with cancellation penaties or the retum of passengers from a tour, anda refund for lost touring cannot be claimed. Visa and Passports ‘Al passengers must have a vaid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting Necessary 3Ssport and visa entry requirements and paying al associated costs. APT cannot obtain group visas on your behalf. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. The Details Excursions The timing of the shore excursions on all river cruise ship holiday packages may differ sightly for each package. The published times ate a guide only and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many tours and cities will be visited by way of walking tours. Venue closures outside of APT's control may affect our abilty 10, operate some excursions. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holi you want to change any par of you hod arengements ate the invoice has been issued, we will do our best to make the change, may not be possible. Any request for changes must be made in ewing person who made the original booking, or his or her travel agent Ifitis possible to make the change, it willbe Subject to an administration charge of $70 per person and payment of any futher costs incured as 2 resutt of the change. Cancellation Policy The folowing APT cancellation fees apply: Days of Notice Prior to Departure Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price Allcanceliations must be receivedin writing by APT and are not effective Lntithis notfcation has been received. your holiday has commenced, 100% of the full holiday package price is charged. There is no refund vices or if portions of the holiday package are missed, Adtonal cancelation fees may ako be chaged in respect of accommodation reserved outside the hokdey package dees. These Cancolation fess oem adtion to any fs that ms ard yout Tel agent (any), You eckrowedge that the pen estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss and are othenvise reasonably Necessary to protect the legitimate interests of APT. If you request changes, or amend your booking in any way after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any aitine cancellation fees that are applicable. Changes Ifyou wish to amend the date or routing on your ticketed air booking a APT amendment fee of $30 per person for the first change and person for ay subsequent changes wile charged i adciton fo ane Change fees and additional taxes that are applicable. If you wish to amend and already ticketed Singapore Stopover package, a $30 per person APT charge fee will apply along with any applicable aifine fees. If-for any reason, a name change toa ticketed Airare is required, a $125, peer person name change fee will apply for every change in addition to any appicable ane fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY ‘APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in cdvance of your departure date using independent suppliers Such as aitine, hotels ec., over whom we have no direct control. On occasions fo have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. Al tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers, cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible altemative date (or a refund of the monies paid for arangements made by APT).. ON HOLIDAY Noise and Vibration APT takes reasonable steps to minimise noise and vibration on river cruise ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that APT is not liable to you for any such noise and vibration, Docking Position Dut river cruise ships may dock side by side, obstructing Views and requifing you to pass through other ships to embark of disembark. River cruise ships may moor overnight midstream rather than dock at a port. APT Tour Directors ‘A dedicated APT Tour Director will only be avaiable on tours with 10 or more passengers unless indicated othenwise. For groups of passengers and under an experienced local guide in each city wil ‘accompany you. Tour directors do not escort passengers while traveling in Sapa, regardless of group size, you will be escorted by an experienced local guide. ice of Responsible ‘Alcohol Our staff are trained in the Responsible Service of Alcohol and are obligated by la to refuse service to any guest who, in their reasonable opinion. Appears to be or is intoxicated, or behaves in an aggressive or offensive manner. Seat Allocation on Coach Tours To ensure all passengers enjoy foward and window facing seats, we have incorporated a daly seat rotation system. Ths system is notable to be adjusted to suit individual needs under any circumstances. Within This Publication Note that maps may not be to scale. Images Within This Publication Some mages nts publeaton ate copyright ot and have, been feproduced with the permission of: Mekong Serenity; The Au Co: Park Hyatt Saigon; Sofitel Legend Mees Hanoi; Hotel Softel or” FOCUS Asta: Hanol rant; Marum; Sokkhak River: The Kitchen; Sule Fong La; Graham Wemer pgs 89; sents. son pg 43. Publication No. APT-2648-AU. tineraries valid from 3 July 2022 ~ 13 April 2088 Publication is at from 15 November 2021 and supersedes all previous publication Australian Pacific Touring Pty Ltd ABN 44 004 684 619. ATAS accreditation #410825. 49
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