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Terms & Conditions The foloning terms and contons (booking condtions) form the basis of your contract with Austraian Pacific Touring Pty Ltd (APT ‘we' or ‘our). Please read them carefully as they set Out your and our respective tights and obligations. Our terms and conditions are divided in two sections - those of generic nature that are consistent across all APT holidays: and those Of a specific nature that relate to particular holiday packages. GENERAL CONDITIONS: By asking us to confirm your booking, we are entitled to assume that Wu have had the opportunity to read and have read these booking Conditions, that you agree to them and that ia agree © ery applying to your holiday arrangements that you book with us and inhch we age 0 make, provide or perform (as applicable) 25 pat of our contract with you. References in conditions to eS SIONS’ a trips or tours inclided or avaliable as part of your holiday package. These Terms & Conditions were correct at time of publication. For the most up to date Terms & Conditions visit our website https://vnnw.aptouring.com.au/legal/general-information-condtions Governing Law These booking condos ate governed by the lin fore in Victoria, Austral BEFORE YOU BOOK Price Validi Publehed pices areal at the me ot puboaton but we eubet to change. They may be vaie by advertsng of special fer, o changed atte the publication Gate for any teacon, including without limitation, to cover changes in overnment taxes an charges, exchange rate variations, fuel surcharges, aifine charges, a force majeure évent or other material increases by suppliers. The most up to dete pricing. may be found on our vebste — www.aptouring.com.au. Prices wil be confimed at time of booking and Ronoured for up to seven Ince the security depostis paid the price wil be guaranteed. All holidays are subject to availability at the time of booking. Please see important information listed under Special Conditions for relevant deposit and final payment terms. Transfers Airport transfers are included on the fist and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way t0/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Freedom ™ § Signature Experiences Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience inclusions. If your fist choice of Freedom of Choice or Signature Experience is unavailable you may be asked to choose an altemative. Public Holidays & Festivals Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilties and entertainment, Superdeals & Special Offers Conditions Apply. For full terms and conditions relating to any Superdeal o special offer on your booking, please go to www. aptouring.com.au/Specialdeals. Other Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released, These new special deals/offers do not apply to existing bookings unless otherwise stated. APT Club Deals including the ful ange of benefts and condons, ae available on our website at aptouring.com.au/aptclub BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is aranged with independent airines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to fight and booking class avaibilty. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Ai vaty for each departure point and routing of aitne. Aifine schedules are subject to change without notice. Once air tickets are issued, airine amendment and/or cancelation fees apply and, in some cases, ate non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Onoe tickets are issued APT will have no other liabilty and will not be responsible for refunding the cost of any ices booked in conjunction with the fight. Airline Loyalty Points Eligibility APT uses the services of a range of aitines in its packages. APT does not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use loyalty points to upgrade Eel need to be directed to the airline ed bythe 2 oaostoion pesce of Mind teplosse when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your depostt will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in credit wil exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standard aifine Cancellation fees wil apply. In some cases, airfares wil be non-refundable. In the event of cancellation, these fees will be deducted from the depost paid, and therefore the credit being held. APT Deposit Cancellation Peace 48 of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three Years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking, Travel Insurance Taye Insuence is not ncuded in yout holday package, For your protection, you afe requited to purchase comprehensive travel insurance that includes (without limitation) coverage for the full et of your holiday package, medical expenses, loss of luggage, land content and airfare charges that may occur due to cancellation, impossibilty of performance or other frustration, disruption, loss of leposit or strikes. Travel Information & Docu After booking you will eceive an invoice with allimportant information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your ght mings caetuly on your totes, Particularly early morning departures. Approximately 21 days befo departure you will receive your e-ticket together with your fi final tinerary. However, n the case of lte bookngs, charges or late payment, tickets may be emailed to you. Special Requests Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/ or particular meals) is an important factor in your choice of holiday, must advise us when your booking is made. APT will pass your Tequest onto the hotel, ane or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the aifine once your tickets have been issued. The provision of any special request does not constitute a term of your Contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request ‘on your confirmation invoice or any other documentation is not Confirmation that the request willbe met. Unless and unti specifically confirmed, all special requests are subject to availabilty Credit & Debit Card Sure! Ifyou pay APT by ced or debt card, surcharges wll app nthe case of credit cards a surcharge of between 19% and 3% (@epencing onthe card used). wile added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price. ‘Accuracy APT has endeavoured to ensure thatthe formation provided about accommodation, itineraries etc., st to the best of its fmonledge 2t the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you conti the detas of your chosen holday package atthe time of bockng. Adon, ig mes, calers.and tes ae given fr qudance onl 2s thete may be chenges. Fal details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our Coletta 8 2 reul of focal condos, weather conction, anual PT wi endeavour to not ou of ny signicant changes prior to your depart Disruption to Cruising ‘Arrangements Iionties we Ffordd aca gue ony en ae sie to aeration without notice. Alterations may be necessary for various reasons including, without imitation, road, ral, river or weather conditions, stfkes oF other reasons beyond APT's control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as published. However Sometimes fr teasons beyond our contol, may be to make alterations to your itinerary, For example, without inition ifthere is a water level problem on a river, it ma rate part of the itinerary by coach and terete sightseerig may be nuded. APT will act be able fr any ec indirect costs that you incur as a result of any event or other io beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to Yous inert tat are caused or contbute to by any food ot water level events or such other events which are beyond our control. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will nt be liable fo faiute to make connections with any other services or attractions beyond its control. Flight the flight timings detaled on your confirmation invoice are for guidance ont and ae subject to aeration and conimation, Fight timings are set by airlines and affected by events outside our contol, Scheduled and charter ng ‘timings, and days of operation ate abo subject to change, APT wil ase you of ey significant changes as soon est infomed by the ane. Mine timing changes will be shown on your fight tickets. Any change in t! identity ofthe aitine, fight timings of aircraft type (itadvised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions, Flights ifaiines have not published their schedules or airfares at the time of your booking, APT wil estimate the cost of airfares connected with updated invoice. Once flights have been payment has been received, APT wil issue your tickets. Force Majeure Force Majeure event means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably APT, which includes, but is not limited to: (a) war, armed Confit, criminal damage, riot, civil stife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but Not limited to flooding, fire, earthquake, landslide), ac conditions, high or io water evel: © nuclear or other industrial accident Causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in law or administration of any law in Australia or any jurisdiction or Vietnam & Cambodia 2022/23 territory relevant to the booking contract, utich includes changes in statute, requation, determination, by-law, tion, icense and the ‘common law as applicable from time to he = nGuding changes or amendments in regulations or access to services, sites or countries ‘caused by declared epidemic or pandemic events. Termination of Booking Contract or Change of Travel due to Force Majeure ITAPT. ins reasonable opinion, considers that any Force Majeure event prevents APT (whether decty or trough is employees, contac, Sebconiecots ad agents) from lawfully o proving any products or services subject of the booking contact °T may immediately by written notice: (a) terminate the tookne contract (in whole or in part): or (b) change your travel arrangements as reasonably practicable to ensure your Safety and invoice you for any additional costs. Limitation of Liability ir In the event that APT cancels or changes your eee arangements in any way due to a Force Majeure event, APT wil not be lable to you in contract, tort, statute or restitution for any loss (including, but not ited, os of post or aes price and loss of enjoyment, mage, Costs, cages, expenses Ot iy fs connection wth (es *deety or nsrecty) (@) the Sins Ghange 0 you travel arangement:o (0) the Force Majeure for grat labe rene Sry pat of Ne depost or purchase pos paid by you if APT subsequently changes or cancels your travel atrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond APT's control. AS you ate fequired to purty: travel insurance to adequately protect yourself against these risks, your policy needs to respond to these 1, You otnowedge and accept that these terms are reasonably necessary to protect the legitimate interests of APT based of ected non-ecoverable coss and expenses to be ncUiTedby AP, including but not limited to overhead expenses and works or services performed personally by APT, leading up to the commencement of the holiday package, altematively prior to the Force Majeure event. Protection Policy personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for Our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including ‘overseas recipients), and the main consequences if we do not collectit. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our ‘complaint resolution procedures. Our Privacy Roly is avalable at wiv. atoutng com au/rvacy or by request 10 us, personal or sensitive information to Us, you are agiceng to the tems of out Privacy Poicy. Limitation of Liability 1. Our holiday packages include the services of independent roviders, such as hoteless, aitines, cruise companies and other erators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkeling. You accept and assume the risk involved with these activities. 2. If. in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own heath and safety, ender you incapable to cae for yousel, cause you to become a hazard to yourself or other passengers or result in Yeu becoming objectionable to othe passengers o iat youll not ermited to embark or continue on the whole of ny par of the holiday package. APT representatives are empowered to ask guests, to depart hoiday package f they ate dspayig known COD symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from a hold package. Guess willbe responsible for arangng and paying forthe owntanspot home if they ae asked 10 leave the tu. AP 's not able to ou fr any costs associated wth such decison and you will not be refunded for any part of the holiday pac er accepts no responsibilty for any death, injury, iness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its Control. 4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the "e-Supply ofthe products or services or the payment of he Cost of re-suppy ofthe products or servces to you: and () oa liability for ony indirect or consequential losses suffer any third party, howsoever caused, including but not Treg op pue economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us ‘on your behalf, but your travel agent is not our agent for the purpose: of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by Us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no labiity on the part of APT i tespect to any mories paid o your travel agent uness and unt APT notifies you (by way of a booking confirmation advice or payment rect advice) hat monies hae been received by APT. APT reserves the right to cancel any ticket or booking or refuse to canty any passenger where payment has not been feceved by APT within the specified time. 7.Specitic meal requests are requests only and cannot be guaranteed COVID-19 Requirements Betore bookng and before you travel, ensue thet you check the travel requirements and APT updates which include the on boat princes (ch wil be avaiable On APTS APT
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