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WENDY WU TOURS BOOKING CONDITIONS The following booking conditions (‘Booking Conditions’) form the basis of your contract with Wendy Wu Tours Pty Ltd, of Level 19, 15 Castlereagh St, Sydney, Australia. ATAS: A10517. ABN: 87 082 688 202. Please read them carefully before making a booking request as they set out our respective rights and obligations. By making a booking request, you acknowledge that you have read and understood the Booking Conditions as well as the specific day to day demands of your chosen tour and agree to be bound by them. These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your trip and which we agree to make, provide, or perform (as applicable) as part of our contract with you All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” ‘mean such holiday araeoent unless otherwise stated. In these booking conditions, “you”, “) ustomer” or “passenger” means each person named on a booking request (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Wendy Wu Tours Pty Ltd. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. Please note that we reserve the right to change these Booking Conditions at any time prior to you placing a booking request. The latest version of our Booking Conditions is published at wendywutours.com.au. Its your obligation to review the latest version of our Booking Conditions prior to making a booking request. YOUR HOLIDAY CONTRACT The first named person on a booking request (Lead Traveller’) promises that s/he is authorised to request a booking subject to these Booking Conditions by all persons named in the booking request and by the parents or guardians for any party member who is under 18 when the booking request is made. The Lead Traveler is responsible for making al payments due under a booking by all party members. The Lead Traveller must be atleast 18 when the booking is requested. After we receive your booking request and all appropriate payments (see “Payments” below), ifthe arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we email your confirmation invoice to the ‘Lead Traveller’ or the travel agent through whom the booking was requested. We reserve the right to decline any booking at our discretion OUR SERVICES The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly contro (if any). This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. YOUR DETAILS Passenger names must be provided exactly as per passport, including middle names, at the time of booking. A copy of your passport is required atthe time of booking Any speling corrections made after a deposit is paid must be sent in writing. Ifyou do not advise the correct information and we have to re- issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees. YOUR OBLIGATION TO CHECK DETAILS Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation invoice or any other document appears tobe incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any lability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake natified tous outside these time limits, but you must meet any costs involved in doing so. If you wish to change or cancel any arrangements later, you may have to pay an amendment or cancellation charge (See “Amendments by You" & "Cancellations by You" below) PRICES General: Prices and services are subject to availabilty of tour, airline, and specific economy airfare. Prices may differ once a preferred booking class is sold out. Price stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website, The price includes international fights (where tour specifies its flight inclusive), accommodation, transportation and other inclusions as per the published itinerary. Wendy Wu Tours reserves the right to release specials which are applicable to new bookings only. We also reserve the right to correct any obvious errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only ofthe final price and is subject to confirmation in writing. Costs associated with passports, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included Itinerary Deviations: All fully inclusive Classic Tour or Go Beyond Tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary may incur additional airline ticket costs. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost Airline Fuel Charges: In addition to the cost of any airfares, arines also charge an additional levy to cover the ever-increasing cost of aviation fuel. As fuel prices have fluctuated, so too has the amount airlines charge for this levy. At the time of pricing, some airline fuel surcharges are included in the cost ofthe fare; however, this amount is subject to change until your airline ticket is issued. PAYMENTS Deposit: You are required to pay a deposit of $300 per person (or full payment if booking within 75 days of commencement of your travel arrangements) to Wendy Wu Tours or your travel agent within three days of you making your booking request. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you willbe responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases the amount of the deposit may be higher where, for example, we need to pre-purchase fight tickets, accommodation or other services and inthe case of our fight upgrade special offers, to which early airline ticketing may apply — please see the terms and conditions of individual special offers for further information. This wil be advised atthe time of quotation Balance Payment: The final balance ofthe travel arrangements is due no later than 75 days prior to the confirmed tour commencement date. Air tickets are issued upon receiving final payment onl. If we do not receive all payments due in full and on time, we are entitled to assume that you have cancelled your booking, and cancellation fees will apply (See “Cancellations by You" below). Wendy Wu Tours reserves the right torequest a partial payment ofthe final balance more than 75 days prior to departure to cover the cost of earlier ticketing should it be requested by the airlines, or tickets issued by our overseas operators due to airline ticketing time limits Card Processing Fees: Please note that any payments made by credit or debit card are subject to a 1.2% processing fee, which represents the cost charged to us to process the payment. Tailor-Made Quotations: For Tailor-made itineraries, the frst two quotes are complimentary After this, we reserve the right to request a non- refundable commitment fee of $100.00 per person. This will be deducted from your required deposit amount at the time of confirmation. AMENDMENTS BY YOU We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to full, and for group departures a transfer ofa booking to a different departure is deemed a cancellation, An amendment fee of $50 per change willbe levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers. Please note that airfares are subject to strict airline policies and booking fare rules. Special airfares that require early ticketing may be non-refundable and non-changeable, Once a booking is confirmed, any name change, or passenger change will incur additional charges and/or may be deemed a cancellation ofthe airfare. AMENDMENTS BY US Prior to travel: Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. f we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time. During travel: You acknowledge that the itinerary, modes of transport, accommodation and/or the trip's inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns. You agree that we have the right to pass on any costs we incur for alternative arrangements we put in place for your benefit in these circumstances. General: To the fullest extent permitted by law, we will not be responsible for any omissions or modifications tothe itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications. f you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept. We will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change tothe itinerary or its inclusions, CANCELLATION BY YOU Group Tours: Cancellations must be made in writing to Wendy Wu Tours and are subject tothe following cancellation charges (Cancellations are also dependent upon other additional charges imposed for ai/rail/crise tickets as referred to below) from the date the written cancellation is received: - More than 75 days prior to departure; oss of deposit ~ Between 74 and 59 days prior to departure; 25% of total cost ~ Between 58 and 46 days prior to departure; 50% of total cost - 45 days or less prior to departure 100% of total cost ~ Any ‘no show’; 100% of total cost Airfare, Cruise & Rail Tickets: If airline, cruise and rail tickets have been issued, the rules of the fare will determine cancellation and/or amendment charges. Itis often the case that air, cruise and rail tickets are non-refundable. Following the commencement of your tour, no refunds will be made for ‘any services which you choose nat to use or which you cannot use for any reason other than a reason within our control. If you are not fully and validly vaccinated against Covid-19in the destination(s) where services are to be provided, and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements, We will nt be responsible to you for any oss or expenses you incur (including loss of enjoyment or the costs of alternative arrangements) if you are denied services in these circumstances. Regrettably, cancellation charges and fees cannot be waived. There can be no exceptions. Please note that employees of any overseas or domestic company or staf of Wendy Wu Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Please note Special Groups, Short Stays, Extensions & Tailormade tours may have differing cancellation fees, these will be communicated in writing at time of booking. ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL If due to any illness, suspected illness or failure to satisfy any required tests (such as a PCR or rapid antigen test in relation to Covid-19 or vaccination requirements): - an airline or other comman carrier refuses you carriage; - ahotel or vessel refuses to accommodate you; or - we or our suppliers (acting reasonably) exclude you from the trip and you are consequently prevented from commencing or continuing your trip, then: - ifyou have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost - ifyou have not commenced your trip then we regret we will not bein a position to provide such assistance. ‘We will not be lable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking. We will not be responsible for any loss or other costs you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your tip in these circumstances. Covid-19 credit redemptions It: (@) we issued you with a credit due to your original travel arrangements being disrupted by Covid-19 and associated restrictions; and (b) you have redeemed that credit for new travel arrangements; then (c) you agree that we will not be obliged to refund you the value of the credit if you cancel your new travel arrangements. Ifyou cancel travel arrangements that have a value which exceeds the value of your credit (Excess Payment), then we will refund you the Excess Payment, less cancellation fees in accordance with the table below, calculated from the date which we receive written notice of cancellation: - More than 75 days prior to departure - refund of Excess Payment - Between 74 and 59 days prio to departure; 25% of Excess Payment ~ Between 58 and 46 days prior to departure; 50% of Excess Payment - 45 days or less prior to departure 100% of Excess Payment ~ Any ‘no show: 100% of Excess Payment CANCELLATIONS OR RESCHEDULING BY US In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions). Force Majeure - Prior to travel If in our reasonable opinion we (either directly or through our employees, contractors, suppliers, o agents) consider that your travel arrangements cannot safely or awfully proceed due to a Force Majeure Event then we at our discretion may elect to: * reschedule your travel arrangements (in whole or in part); and/or * cancel your travel arrangements (in whole or in part), in which case our contract with you will terminate (in whole or in part). If we cancel any of your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third-party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund. Force Majeure - During travel If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recoverable third-party costs for cancelled travel arrangements only. Force Majeure ~ General If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance. You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events. Other cancellations Minimum Numbers: Wendy Wu Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. We will advise you no less than 60 days prior to your tour commencement if minimum numbers have not been achieved If we cancel your travel arrangements for reasons other than Force Majeure, you willbe offered (at your election) a refund of al funds paid, or the offer of a trip of substantially equal quality if appropriate. ‘We will not be responsible to you for any other expenses or loss you incur if your travel arrangements are rescheduled or cancelled 86 VISIT WENDYWUTOURS.COM.AU
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