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Terms & Conditions GENERAL INFORMATION & CONDITIONS: The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (‘APT’, ‘we' or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. These Terms & Conditions were correct at time of publication. For the most up to date Terms & Conditions visit our website. www.aptouring.com.au/legal/general- information-conditions By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour package you have booked with APT. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday pacts These oak conditions are governed by the law in force in Victoria, Australia BEFORE YOU BOOK Price Validity Published prices are valid at the time of publication but are subject to change. They may ied by advertising or special offers, or changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel Surcharges, airline charges, a force majeure event or other material increases by suppliers. The most up to date pricing may be found on our website - www.aptouring.com.au Prices will be confirmed at time of booking and honoured for up to seven days. Please see important information listed under Special Conditions for relevant deposit and final payment terms. Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund willbe given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A ransfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Freedom of Choice™ and Signature Experiences Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experiences. If your first choice of Freedom of Choice or Signature Experience ursion is unavailable you may be asked to choose an alternative, Notall Freedom of Choice activities are applicable to every tour progr Public Holidays and Most countries have > publ holidays elgious or otherwise. Festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and Superdeals and Special Offers Conditions Apply. For full terms and conditions relating to any Superdeal or special offer on your booking, please go to www.aptouring.com.au/specialdeals Other Special Offer Special Deals and Special Offers other than those advertised herein may be promoted by APT after the program is released. These new special deals/offers do not apply to existing bookings unless otherwise stated. PT Club Terms and Conditions Details including the range of benefits are available on our website at: www.aptouring.com.au/APTClub BooKna AND PAYING FOR YOUR HOLIDAY ao cael is arranged with independent ai T will attange air tavel as advertised in connection ‘with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availabilty. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Aifport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Airline Loyalty Points Eligibility APT uses the services of a range of airlines in its packages. APT does not warrant that its aiffares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use loyalty points to upgrade travel need to be directed to the airline concerned by the member. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $95 per personis paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. if Deposit Cancellation Peace of Mind is claimed, monies held must be 48 used on a future tour and cannot be redeemed against the original tour departure date. Deposits held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), ‘standard aitline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which we strongly recommend you purchase at time of booking. Travel Insurance Travel Insurance is not included in your holiday package. For your protection, we strongly recommend urchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, loss of luggage, land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Travel Information and Documents After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information, Please ensure that you check your flight timings carefully on your tickets, particularly early am departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. ‘Special Requests Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, fight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check h the airline once your tickets have been issued. n of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availabilty. Credit and Debit Card Surcharges Ifyou pay APT by cedt or debit card, surcharges wil py In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price. Accuracy APT has endeavoured to ensure that the information provided about accommodation, itineraries etc.,.is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication, We recommend that you confirm the details four chosen holiday package at the time of booking. Additionally, fight times, carriers and routes are given for guidance only as there may be changes. Final details will be jown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Disruption to Cruising and Itinerary Arrangements Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond APT's control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or Substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as Published.” However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to yy any flood or water level events or such other events which are beyond our control. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control. Flight Changes The flight timings detailed on your confirmation invoice are for guidance only and are subject to alteration and Confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it New Zealand 2023/24 is informed by the airline. Minor timing changes will be shown ‘onyour flight tickets. Any change in the identity of the aitline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying a applicable cancellation fees except where specified in these booking conditions. Out of Date Range Flights if airlines have not published their schedules or airfares at the time of your booking, APT will estimate the cost of airfares connected with your holday packege. When the aiflne releases flight inventory and airfares, APT will confirm seats and pricing by sending you an updated invoice. Once flights have been confimed by you and payment has been received, APT will issue your tickets. Force Majeure Force majeure means the occurrence of an event that is /ond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, but is ot limited to: (2) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or counties caused by declared epidemic or pandemic events. Termination of Booking Contractor Change of Travel Arrangements due ajeure If APT, in its reasonable opinion, considers that any force majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole ‘or in part): or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Data Protection Policy Any personal information (including sensitive information and health information) that APT obtains and retains from you or bout you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.com.au/privacy or by request to us. By providing personai or sensitive information to us, you are agreeing to the terms of our Privacy Policy. imitation of Liability in the Event of Force Majeut In the event that APT cancels or changes your travel arrangements in any way due to a force majeure event, will not be liable to you in contract, tort, statute or restit ton for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage. costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (2) the cancellation or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a Force majeure event. Force majeure events are unpredictable and beyond APT's control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respondto these risks. Youacknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of APT based on expected non-tecoverable costs and expenses to be incurred by APT, including but not limited to overhead expenses and works or services performed personally by APT, leading up to the ‘commencement of the holiday package. alternatively prior to the force majeure event. Limitation of Liability 1. Our holiday packages include the services of independent roviders, such as hoteliers, aitines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their ‘servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package. include activities such as climbing, exploring, bike riding, swimming and snorkelling. Youacceptand assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to ccare for yourself, cause you to become a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to ‘embark or continue on the whole or any part of the holiday package. APT representatives are empowered to ask guests to depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in APT
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