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immediate removal from a holiday package. Guests will be responsible for arranging and paying for their own transport home if they are asked to leave the tour. APT is not liable to you for any costs associated with such decision and you will Not be refunded for any part of the holiday package. . APT accepts no responsibility for any death, injury, ilness, loss (including loss of enjoyment), damage, detention, delay {including mechanical breakdown) beyond its control. 4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking condltions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment ofthe cost of fe-supply of the products or services you: and (b) excludes liability for any indirect or cairsecuoriil Ieesee suffered Ey You or ey id petty howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments tous on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent paymentsby the travelagent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking Confirmation advice or payment teceipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to catty any passenger where payment has not been received by APT within the specified time. 7. Specific meal requests are requests only and cannot be guaranteed. COVID-19 Requirements Before booking and before you travel, ensure that you check the latest Government travel requirements and APT updates which include the onboard protocols (which wil be available on APT's website at www.aptouring.com.au/about-us/travel- updates) which will set out the obligations which apply to customers departing on tours. This may include obtaining proof of negative test results priortoembarkation, completion of health questionnaire, mask wearing, requirement to isolate if COVID-19 symptoms present during tour and removal of passengers from the tour if deemed necessary by medical Staff. Compliance with the travel requirements and APT updates is mandatory and anyone refusing to comply can be denied access to the tour or removed from the tour at APTS absolute discretion. Some ofthe regions oatactions visited whe on tour may impose different regulations to jovernment requirements, therefore proof clvaccination™ may be required to patticipate in some included or optional touring. Medical Assistance APT does not employ medical staff on its tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Local Purch APTis not responsible for any items you may purchase locally i.e, jewellery/fumiture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings and Lost Items For security reasons, valuables should be kept to a minimum and packed in your hend luggage along with your medicines. Itis your responsibility to look after your property at all times and you must ensure you are adequately covered by Comprehensive travel insurance in the event of any loss. ‘Smoking Government regulations forbid smoking in tourist coaches, however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed. Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and ate obliged by law to refuse service to any guest who, in their reasonable opinion appears to be intoxicated or behaves in an aggressive or offensive manner. Service Enquiries If a problem occurs during your holiday you should, in your own interests, advise your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any coment must be made in writing to APT within 30 days. ent eaeh Passenger is entitled to take one piece of luggage that does not exceed 1600m (63 inches), or weigh more than 20kg (44 pounds). Dimensions for checked baggage are Galculeted by adcing together the width, height and depth ot the piece of baggage. An extra charge will be Imposed to cover porterage Sincaey additional luggage. Your tour director will advise you of the exact additional charge. SPECIFIC CONDITIONS PERTAINING TO NEW ZEALAND HOLIDAY PACKAGES: ‘A $200 security deposit per person, per holiday package is required within seven days of booking confirmation. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Live Fully Deposit requirements may vary when booking a special offer. PT reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment infullis required at time of booking for all reservations made less than 100 days before departure from Australia or New Zealand. if APT is unable to confirm your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests. Travelling with Minors Children under 15 when sharing accommodation with one adult receive 20% off the holiday price. Children under 12 years of age are not recommended to participate in a coach tour. Children under 18 years must be accompanied by an adult, Included in Holiday Package Price All coach and travel, accommodation, airfares (if indicated in individual itinerary), airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, National Park fees, port charges and the services of a Tour or Cruise Director. If minimum numbers are not met, the Tour Director's duties may be covered by a driver guide. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, laundry, passport and visa fees, gratuities, food not on the regular table d'hote menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges and optional excursions and gratuities not specified in your itinerary. Gratuities Safe not included for any additional excursions purchased while on tour. Gratuities cannot be redeemed for cash. hosing Your Holiday Holidays operate on nominated dates as shown on each itinerary only. To maximise your enjoyment and to ensure that itlives up to your expectations, it is important that you choose the right holiday package for you. Our marketing collateral contains limited information, however, there is more information online at www.aptouring.com.auand our qualified staff are available to discuss your options. Hotels in more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, Comfort and service. The hotels listed will be sed on almost all holiday packages. ‘Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based ‘on twins or doubles unless otherwise state Rooms Triple room prices are subject to availability and based on existing room size, hotel bedding (twin/double beds) and the third bed may be a rollaway. of besmport and Visas Meeting necessary passport and visa requirements and cost is the sole responsibility of the passenger. APT is not responsible for delays or missed portions of cruise/tour relating to incorrect travel documents. Passengers Needing Assista APT Welcomes All Dasercers | Please Note: 1, Passengers with a disability or medical condition requiring assistance must inform APT at the time of booking of all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. Ths information will allow APT to ensure the tour you have chosen is suitable and meets your needs. Any changes thet, mobity and finess must also be reported ‘as soon as possible and prior to departure. Where posable APT wil make reasonable adusiments oh four fo assist you however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers. 2. Ifyou require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. APT is unable to assist any passenger with walking, dining. boarding or disembarking any transportation vehicles (including ver and ‘ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment. 3. While APT will make reasonable efforts to accommodate everyone, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties. 4, Please note coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. Health ess Agood level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting Coaches, river cruise ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and Travellers A limited number of single rooms may be avaiable at time ing. The Details consult with them regarding any vaccinations which may be equited. It is your responsibility to advise APT of any pre- exsting medical conditions that may affect the. notmal nd booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY ‘Changes or Additions to Your Holid: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or their travel agent. If it is possible to make the change, it will be subject to an administration charge of $70 per person and payment of any further costs incurred as a result of the change. Cancellation Policy The following APT cancellation fees apply: Days of Notice Prior to Departure: Fee Per Person 100 days or more Loss of deposit 99-81 days 35% of holiday package price 80-61 days 50% of holiday package price 60-0 days or less 100% of holiday package price All cancellations must be received in writing by APT and are Not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Aaitional cancelation fees may aso De charged in espect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss and are otherwise reasonably Necessary to protect the legitimate interests of APT. If you request changes, oramend your booking anyway after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares If you wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, aname change to a ticketed Airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY APT endeavours to provide you with all the services Confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as aifine, hotels etc... over whom we have no direct control. On occasions changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. ‘ON HOLIDAY Freedom of Choice Dining Inclusions APT reserves the right to change restaurants should ca, warrant. Noise and Vibration You ‘scxnowledge and accept that some noise and vibration may be experienced on aircraft, vehicles, vessels and trains and that APT is not liable to you for any such noise or vibration. ‘Seat Allocation on our Aircraft/Coac! To ensure all passengers enjoy roerd and window facing seats, we have incorporated a daily seat rotation system. This system is not able to be acusted to suf individual needs under any circumstance Within This Publication Note that maps may not be to scale, Images Within This Publication ‘Some images in this publication are copyright of: Tourism New Zealand, Alistair Guthrie, Sara Orme, Will Patino, Miles Holden, Fraser Clements, ‘Camilla Rutherford, Graeme Murray: Real Journeys New Zealand; TranzAlpine train; The Coastal fect Train; Graham Werner; Te Waonui Forest re mitage Hotel, Aoraki/Mount Cook National Park; Coptnome Hotel and Resort Bay of Islands: Fergourger: Te Pa Tu; Fiordland Jet. Prices and itineraries are valid from 1 September 2023 to 30 June 2024. Refer to each itinerary for the exact validity period. Publication is valid from 30 September 2022 and Supersedes all previous publications. ‘Australian Pacific Touring Pty Ltd ABN 44 004 684 619. ATAS accreditation #A10825. 49
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