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8. PAYMENT SERVICE FEES When booking directly with P&O Cruises, service fees apply to payments made by credit cards or by PayPal. Service fees for credit cards, per transaction, are 1.1% for Visa Credit and MasterCard Credit and 2.75% for American Express. For PayPal transactions, a 1% service fee applies. There is no service fee for Visa Debit and MasterCard Debit or prepaid Visa & MasterCard products. Service fees are subject to change and will be advised at the time of payment. 9. NAME CHANGES Once you have made your booking, please check your Booking Confirmation, ‘Cruise Control’, or with your travel agent to ensure the details are correct. Should you need to correct the spelling ofa name on your cruise booking, no administration fee will apply. However, should you need to replace a guest on your booking, the following administration fees will apply based on the cruise fare purchased: FARE TYPE TTS Value Plus and Value fares Nees Gofare $50 per change Any name change to P&O CruiseAir bookings will require the air to be cancelled and rebooked, and applicable charges will apply as per the P&0. Cruise Air Terms and Conditions. One original guest from the booking must always remain in the cabin. If all original guests cancel / are replaced, the booking will be subject to the Refund Policy at clause 11. If the cancelling guest was the only person that qualified the booking for a promotional fare (eg: past guestfare), additional and remaining guests will no Longer be entitled to the promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any. New guests added to bookings, and new bookings made within 48 hours of departure will be asked for passport information at the time of booking for security clearance. Please note, we are unable to accept new bookings or new guests on existing bookings after Spm (Sydney time) on the day prior to departure. 10. ROOM CHANGES On occasion, We may offer reduced cost upgrades meaning that You may be offered a higher grade room ata discounted rate. The opportunity of an upgrade is never guaranteed and will always be at our discretion We may also upgrade You without consultation toa higher room grade at no extra charge. The higher grade room could be in any part of the ship (forward, mid ship or aft) and could also be ona lower deck. If You have chosen Your booked room for a particular reason or You are travelling as a group and do not want to be considered for an upgrade, please let Your Travel Agent or our Customer Sales & Service team know at the time of booking. If You receive an automatic upgrade, please note that it is not possible to return to Your original booked room. Even if You request not to be upgraded, Your room can still be changed for operational reasons, including when the number of people booked in the roomis less than the number of beds in the room (for example, 2 people booked in a quad room) or if You have selected a wheelchair accessible room and do not require one. In addition, when a booking is made anda specific room number is not selected (known as a Guarantee’), the room will be allocated at our discretion in the grade booked, or a higher priced grade, ata later date. When booking ona “Go" fare, you will be booked into a room grade under a ‘Guarantee’. 11. REFUND POLICY Although We would Love to see You onboard, We understand that plans can change. Should You need to cancel Your booking, We ask that You notify Your Travel Agent or our Customer Service & Sales team at Your earliest convenience. The quantum of refund depends on the fare type booked and the amount of notice You give us, as follows: FUND SCHEDULE Refund Amount* Days Prior to Cruise Departure | Value Plus and that You Value fare Cater Cancel 181 days Full refund Total Fare minus or more provided deposit amount Total Fare minus | Total Fare minus 180-76 days | geposit amount | deposit amount 50% of the 25% of the 15-S1days | Total Fare Total Fare 25% of the 10% of the 30-15 days | Total Fare Total Fare 14 days or less| No refund No refund lagu ese aU a Refund Amount* Days Prior to Cruise Departure | Value Plus and that You Value fare ole Cancel 181 days Full refund Total Fare minus or more provided deposit amount 80% of the Total_| 80% of the Total ABO -O0 GE | are Fare 50% of the 50% of the 89-64 days | Total Fare Total Fare 25% of the 25% of the 83-43 days | Total Fare Total Fare 42.days or less} No refund No refund Note: Total Fare’ isthe total amount payable to Us for Your bookin “Unless otherwise stated, the Refund Amount is determined by reference to the Total Fare (including taxes, fees and party charges for which P&O Cruises are liable eg. onshore activity cancellation charges. Any Restricted P&O CruiseAir booked will be charged 100% of the total airfare paid as a cancellation fee. Any Flexible P80 CruiseAir booked will be charged 100% of the tatal airfare paid as a cancellation fee if cancelled 44 days or less prior tothe flight departure For Air cancellation fees, please refer to the specific P&O CruiseAir Terms ‘and Conditions before the cruise departure date. Please note, your Travel Agent and promotional fares may have different cancellation and refund terms. Please ensure You check these at the time of booking. For bookings made directly through P&O Cruises, any refunds will be processed based on the method of payment as follows: ~ Visa, MasterCard & American Express - refunds will be issued back to the card/s that was used to make payment, ~ PayPal - If the refund date is 365 days or less since the original payment was made, the refund will be processed back to the PayPal account. Ifit is more than 365 days, the refund will be processed via cheque. For cheque refunds, please ensure your correct postal address has been provided in your booking prior to embarking the ship or prior to cancelling a booking. Cheque refunds may take up to 20 business days from the date of processing to be received. Refunds cannot be issued by direct credit. For bookings made through a travel agent, any refunds will be issued back to the travel agent. 12, SHIPBOARD ENVIRONMENT There are some inherent features of travel by cruise ship which you should be prepared for. Some noises and vibrations are associated with the normal operation of the ship. Maintenance may occur in certain areas of the ship while you are onboard which may affect access to these areas. Weather conditions may also require us to restrict access to certain areas of the ship for safety reasons. 13, SHIP & ITINERARY CHANGES. We will do everything We reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect Your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances. In addition, We may charter all or part of the 66 ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements. We will notify You of these changes as soon as We can. If We are forced to cancel the cruise for any reason prior to departure We will provide a full refund. Since Your itinerary is not guaranteed, please do not make any important arrangements or meetings based on the proposed itinerary. Changes within our control Where a significant change is made to the ports in Your itinerary prior to departure and this is due toa circumstance within our control, for example for operational or commercial requirements You will have the choice of: 1. the new itinerary; 2. an alternative cruise of comparable standard, if available; or 3. cancelling the cruise for a full refund of Your fare paid. For the purposes of this clause, ‘significant change’ means a change to the city of departure or disembarkation, or to the majority (by number) of the other ports in Your itinerary. Changes outside our control Ifitis necessary to change the itinerary due to safety, maritime law, severe weather, to protect human Life or health or other factors outside our control, We will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless Consumer Laws require otherwise.
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