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All luggage, including hand and check-in, will be x-rayed at embarkation. In addition, it may be necessary for our staff and other parties, such as port and government agencies, to search You and Your luggage. You agree to allow such searches. Any prohibited items or items which may pose a quarantine or safety risk found in hand or checked in Luggage will be confiscated and, if appropriate, will be available for collection at the end of the cruise. If the confiscated item is not collected at the end of the cruise, You must contact us within three (3) days of disembarking to claim the item if Your item is appropriate to be returned. If You do not contact us within this time Your item will be destroyed AlLitems purchased during Your cruise will be subject to applicable quarantine clearance procedures by local authorities on disembarkation. We can deny boarding or disembark any person in possession of any weapons or illicit substances. We may also hand these items over to law enforcement agencies. 22. ONBOARD PURCHASES AlLP&O Cruises’ ships operate ona ‘cashless’ system. When you check in, you will be asked to present a Visa, MasterCard or American Express which will be associated with your onboard “Cruise card”. The Cruise Card is what you will use onboard for all onboard purchases, which are charged in Australian Dollars. As an alternative ‘to registering a Visa, MasterCard or American Express, you can add funds to your onboard account at the self service cash kiosks onboard. The self service kiosks allow you to top up your onboard account free of charge using cash or Australian Eftpos (cheque or savings accounts only) with an Australian issued bank card. Non Australian issued bank cards cannot be used in the self service kiosk, but can usually be used in the ATMs onboard to withdraw Australian dollar currency. ATM fees apply. Ifyou choose to register a Visa, MasterCard or American Express we will settle the outstanding balance on your onboard account to your registered card at the end of each day. If the card registered has the name of the guest printed on the card then this must match the name of the guest's photo ID used to embark the ship. Service fees apply to all onboard credit card transactions. The service fee for Visa credit and MasterCard credit transactions is 1.1%. For American Express the service fee is 2.75%. There is no fee for Visa debit & MasterCard debit, or pre-paid/travel Visa & MasterCard transactions if the card is issued by a bank in Australia or New Zealand. Service fees are subject to change and will be advised onboard. Pre-paid Visa & MasterCard travel products can also be registered to your onboard account as long as the card holders name printed on the card matches the name of the guest using the card. Travellers cheques are not accepted onboard. If you live outside of Australia please consider registering a prepaid cash passport Visa Card & MasterCard travel product to avoid currency conversion and international processing fees that may be charged by your bank Please be aware that once you get onboard, even if you have not registered a Visa, MasterCard or American Express at check in or added any funds to your onboard account, your Cruise Card authorises purchases onboard up toa maximum of AUSIOO, which will appear on your onboard account as an amount owing to Us. Any refunds owed for transactions on Your onboard account should be collected at the cash kiosk via the express checkout feature before disembarkation. Otherwise these will be processed back to the original payment method used for the booking if they exceed AUDS50, or via a refund cheque if this is not possible. Uncollected refunds for amounts less than AUDSS5O will automatically be donated to the P&0 Pacific Partnership unless otherwise advised by the guest. For refunds of onboard Casino player bank balances, We recommend collecting Your balance before closure of the Casino on the final sea day. Refunds for uncollected Casino account balances are issued by refund cheque. The guest will need to visit the Ocean Players Club website (https://oceanplayersclub.com/contact/ balance-request/) and complete the online form to confirm their contact details. 23, ALCOHOL & GAMBLING P&O Cruises are committed to the responsible service of alcohol. There may be times when We consider it appropriate to refuse the service of alcohol to a guest for any reason. Guests must be 18 years or over to purchase or consume alcohol, or gamble onboard. Government issued photo identification may be requested (Queensland ‘Adult Proof of Age Card’ will be accepted, however the older version of Queensland ‘Card 18+' will not be accepted) As part of our commitment to the responsible service of alcohol and to ensure the safety and security of guests and crew, guests are prohibited from bringing alcoholic beverages onboard. In addition, some other beverage items are also prohibited from being brought onboard. For more details please refer to the Prohibited items clause (clause 20). As part of our Premium/The Lot drinks packages, all alcoholic beverages are limited to 15 beverages per 24-hour period (6am to 6am) and service is always subject to P&0's Responsible Service of Alcohol (RSA) Policy. Alcoholic beverages requested above this limit are charged at regular menu prices. Non-alcoholic beverages have no daily limit. 24. SMOKING Smoking is not permitted indoors on any of our ships. This includes in guest rooms and on private balconies. For those who smoke, there are designated outdoor areas where smoking is permitted and this information will be communicated to You onboard. Electronic cigarettes can only be used in the designated smoking areas onboard. 25. LOST OR DAMAGED LUGGAGE AND PERSONAL BELONGINGS Please make sure that all valuable and important items, such as jewellery, medicines, fragile items, and camera/computer/electrical equipment are carried in Your hand luggage and not packed in Your main luggage/suitcase or left unsecured in Your room or elsewhere onboard ship. Once onboard, all valuables and important items should be stored in Your in-room safe. In the event You Lose any items onboard, please notify Reception immediately. If You have already disembarked please contact our Guest Relations team. Due to hygiene reasons, any unclaimed clothing items will be destroyed at the end of the cruise. All other items not claimed within 3 weeks of the cruise return will be donated to charity or destroyed. Where Consumer Laws and other laws permit us to exclude our liability, We will not be liable for loss of, or damage to, any Luggage or other belongings, unless caused by our proven negligence or failure to provide services with due care and skill or that are reasonably fit for purpose. 26. YOUR HEALTH You warrant that You are medically and physically fit for travel, and that such travel will not endanger yourself or anyone else. Our medical centres are not required to be and are not equipped to the same standards asa land based hospital nor are they designed for the provision of extensive or continuing treatment. It is up to You to ensure that if you require doctors clearance to travel that you obtain that clearance. We may request that you provide such clearance to us at any time. Ifa guest has a condition that We decide may seriously affect the enjoyment, health or safety of themselves or any other person onboard, We can refuse or cancel a booking. Such decisions will be made giving reasonable consideration to Your circumstances and We will advise You of our decision as soon as possible. Where Your booking is cancelled You may be entitled to a refund. Guests with restricted or limited mobility, and those with medical conditions must be self- sufficient or travel with a carer or someone who can assist with day-to-day activities. Our crew and medical staff are unable to act as personal carers. Guests who are bringing a wheelchair or mobility aid onboard must advise Us at the time of booking. You must provide your own wheelchair or mobility aid and must ensure it can be stored inside Your cabin. Limited areas of the ship may not be wheelchair accessible. Please note that some ports can only be accessed using the ship's tenders. Tender boats and tender ports are generally not accessible to guests who use a wheelchair or with significant mobility impairments. 27. ONBOARD MEDICAL CENTRE Each ship has a medical centre that is staffed by qualified, licensed doctors and nurses, who, in addition to routine clinic hours, are available 24 hours a day in the event of an emergency. All of our medical centres are well equipped to handle most medical conditions and are accredited to international healthcare quality standards. All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by You and claimed through Your international travel insurance. While all of our medical centres are equipped to handle many medical conditions, there may be occasions where it becomes necessary to disembark or evacuate a guest to receive further
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