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responsible for customs, immigration, ports, quarantine and law enforcement, including police In Australia, New Zealand and each of the ports in Your itinerary, for reporting purposes; Where lawful We may also be required to disclose sensitive information about You to the entities listed above, ~ touse and disclose Your personal information, and, where lawful, Your sensitive information: for product research and development purposes, including conducting past guest surveys; - for sending You information about our products and services, including by email and messaging services such as SMS, and to us contacting You by telephone and fax (you may request to be removed from our contact lists at any time); - for reporting, assessing, investigating, processing and otherwise managing accidents/incidents, including disclosures to lawyers and insurers; ~ for public health and quarantine purposes; ~ for medical treatment (including medical disembarkation) purposes, including disclosures to health service providers, medical evacuation assistance companies, travel insurers, hotels, airlines, Travel Agents and, where You are unable to consent, next of kin. ~ where Your onboard expenses are charged to someone else's credit card - to deliver onboard account statements regarding those expenses to the credit card holder; — where We need to disclose Your personal information to someone who is not in Australia ~ to transfer Your personal information outside Australia; ~ where We need to disclose Your health information to someone who is not in New South Wales or toa Commonwealth agency - to transfer Your health information outside New South Wales or to the Commonwealth agency; ~ in the event that You lodge a complaint or claim about any matter with or in relation to us - to use and disclose Your personal information for the purpose of reporting, assessing, investigating, processing, responding to and resolving Your complaint or claim, including disclosures to relevant government departments/agencies/ bodies, courts/tribunals, Your Travel Agent, any authorised representative acting on Your behalf and lawyers. You also authorise us to collect from any third party sensitive information about You within the meaning of the Privacy Act 1988 (Cth), and for any third party to disclose personal information about You to us, for the above- mentioned purpose. If You would like to access or correct Your personal information or obtain a copy of our Privacy Policy, please contact us on: Email: [email protected] Post: PO Box 1429 Chatswood, Sydney NSW 2057 Alternatively, our Privacy statement can be found online at pocruises.com.au/privacy. Security Cameras For the safety and security of our guests and crew, We use Closed Circuit Television (CCTV) to monitor and record public areas onboard all our ships. In addition, shipboard crew may use body mounted cameras for security purposes. This footage and any accompanying audio recording is confidential and is not available for viewing, unless required or permitted by law. We are not responsible for any consequences arising from the viewing or other use of this footage. 36. DICTIONARY In these Booking and Travel Conditions: ~ “CCA" means the Competition and Consumer Act 2010 (Cth); — “Consumer Guarantee" means right or guarantees a guest may have under Consumer Laws or other rights in relation to the supply of goods or services that cannot lawfully be excluded or limited; ~ “Consumer Laws” means schedule 2 of the CCA and any equivalent Australian or New Zealand state or territory legislation “Consequential Loss" means any loss or damage suffered by a guest or any other person that is indirect or consequential, including but not limited to loss of revenue, loss of income, loss of business, loss of profits, loss of goodwill or credit, loss of business reputation, loss of use, loss of interest, damage to credit rating or loss or denial of opportunity; ~ “Excluded Recreational Liabilities” means liabilities described in section 139(3) of the CCA which, without limitation, includes liability for death, physical or mental injury, or contraction or aggravation of any disease; ~ “Reckless Conduct” has the meaning set out in section 139A(5) of the CCA; and — “Recreational Services” has the meaning set out in section 139A(2) of the CCA. PEO Cuine Air TERMS & CONDITIONS BOOKINGS Carnival ple trading as P&O Cruises Australia ('P&O", ‘we’) act as agent for the airline carrier in making your air travel booking through the P&O CruiseAir tool. It is important that you are familiar with your airline's terms and conditions (which you will be bound by), including important liability limitations. IATA Conditions of Contract are available at www.iatatravelcentre.com/e-ticket- notice/I.htm. The guest who appears on the flight booking must be the guest who travels. FARES You have the option of booking Restricted Air or Flexible Air. Prices are per person inclusive of all flight taxes and fees except locally payable airport taxes. You should check baggage restrictions with your airline as fees may apply. RESTRICTED AIR Restricted Air bookings are non-refundable. Cancellation will result in loss of the full fare. Changes are not permitted. Any changes, including name changes, will result in cancellation without refund and require rebooking, which may be subject to higher fares. Failure to check in will result in cancellation of your flights, including your return flight without refund. Prices include a minimum of 1 piece of checked baggage, the size and weight are as per the airlines rules, fees apply for additional and oversized pieces of checked baggage - please contact the airline for further details. FLEXIBLE AIR Changes are permitted for Flexible Air bookings 46 days or more before the outbound flight date or cruise departure (whichever is earlier) and may result in higher fares. Any changes, including name changes, made 45 days or less are not permitted and will result in cancellation without refund, and require rebooking which may be subject to higher fares. Cancellations 46 days or more before the outbound flight date or cruise departure (whichever is earlier) are permitted with full refund. Cancellations 45 days or less in advance are non-refundable. Prices include a minimum of 1 piece of checked baggage, the size and weight are as per the airline's rules. Fees apply for additional and oversized pieces of checked baggage - please contact the airline for further details. 46 days or more Fullrefund 45 days or less 100% of total airfare TRANSFERS Transfer prices are subject to change and are only valid on the day of embarkation/ disembarkation. Transfers are not included in P&O CruiseAir bookings. When booking transfers only, independently booked flights must be booked to arrive and depart within our flight guidelines. Please contact our Customer Service & Sales team for our update flight guidelines. Should independently booked flights be delayed on the day of embarkation by more than the time listed in our guidelines, no guarantee or refund of the transfer can be offered. When booking flights independently, flight details must be advised at the time of booking the transfers. Transfers will be closed for sale 3 days prior to cruise departure. PAYMENTS FOR CRUISEAIR AND TRANSFERS Payment for Restricted Air is required at time of booking. If you book Flexible Air, or transfers, after the final payment date of your cruise, you will be required to pay at the time of booking by Visa, Mastercard or American Express. Subject to the terms and conditions of your Future Cruise Credit, payments for Flexible Air (not Restricted Air), and payments for transfers, may be made using Future Cruise Credit when the payment is made before your cruise booking final payment is due. Aservice fee of 1.1% for Visa and Mastercard, and 2.75% for American Express, will be applied to credit card payments, per transaction. There is no service fee for Visa debit, Mastercard debit, or prepaid/travel Visa & Mastercard products that are issued by a financial institution in Australia or New Zealand. The total amount payable for your booking, including any applicable surcharges will be advised ‘to you before you proceed with payment. CHANGES AND CANCELLATIONS Please note that cancellation of your air booking does not result in cancellation of your cruise, however cancelling your cruise booking for any reason will cancel your air booking associated with it, and cancellation fees will be applied, if applicable. 10
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