Products in this catalogue
holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal jury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise).or for any punitive, exemplary, special or incidental loss or damage whether sr ‘Tabilty arises in contract, tort , equity, from its supply of the shore excursions. yy using, part ating in, engaging, or booking a recreational acl you acknowledge, agree and Uaderatend ist Whe, ak Werntees sontsined ebeve constitute a ‘risk warning’ for the purposes of any relevant legislation, including for the purpose of section 5M of the Civil Liability Act 2002 (NSW). Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of New South Wales, in accordance with laws of Australia who shall have sole jurisdiction over such dispute or claim. Please note: on our Celebrity Xpedition, Flora, Xperience and Xploration cruises to the Galapagos Islands, you will not be allowed to explore on your own in the visitor locations with the exception of the two towns that are visited on Isla San Christianoble and Santa Cruz at Puerto Ayorta. Apart from these two exceptions, your guides will accompany you at all times. Many guides are multilingual but all tours will be given in English 26. DISEMBARKATION AT THE END OF YOUR CRUISE The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. We strongly recommend that you attend this important and informative talk. You can also view this talk on your stateroom TV. Celebrity Cruises has no control over the length of time it may take for customs & immigration clearance. On the last night of your cruise you will need to: * Pack your suitcases and place them outside your stateroom door by midnight. Your stateroom steward will give you coloured tags for each piece of luggage. Please put your name and home address on each tag and remove all loose straps from your bags. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point on shore. Carry fragile, important and valuable items with You in your hand boggage (including travel oc identification documents, jewelry, cameras and a medication required by you) pending the re-delivery of your suitcases to you. LUGGAGE AT THE END OF YOUR CRUISE On the morning of disembarkation, you will proceed through customs and immigration, collect your luggage and continue with your onward travel arrangements. It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed. 27. TRAVEL ARRANGEMENTS HOME Celebrity Cruises can arrange domestic and international flights and transfers to connect with your cruise. If we are not arranging flights for you, please consult your travel agent on the most appropriate flight times, ensuring that you allow sufficient time both prior to embarkation and following disembarkation. 28. INFORMATION REQUIRED FROM YOU We may be required to pass on to immigration authorities, airlines and/or possibly other authorised bodies, certain personal details relating to our guests. Restrictions placed by a governing body on you or your travelling party that may affect your ability to travel must be advised to us at the time of bookinj You must provide the relevant details at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. This information includes certain personal information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visit our website at www. celebritycruises ccom/au and click on ‘Already booked’, then ‘Online Check-in’ and submit these details online. You will need to have your booking ID and date of sailing to hand or, if we have already received information from you at the time of booking, verify that the details we are holding are complete and accurate. Our procedures may change from time to time and we will inform you of any changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, both fully and accurately, you may not be permitted to board your cruise ship and/or ‘outward and/ or return flight. We will not accept any liability in this situation and we will not pay you any compensation ‘or make any refunds. You will also be responsible for your ‘onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, will be responsible for reimbursing us accordingly. Please also see Privacy Statement in clause 43. 29. PRICE CHANGES (CRUISES) We guarantee that we will not increase the price of your confirmed cruise once we have received full payment of the deposit on the total cruise price from you or your travel agent. However, we may increase or decrease the prices of unsold cruises at any time. The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but before full payments received, we will only increase the price if there is an increase in the cost of any transport included in the price and/or in any dues, taxes or fees payable for any services (for example, port taxes or charges of any sort). We will not ask you to pay more within 30 days of departure. In addition, we will pay the first part of any such increase(s) in costs up to a total amount equivalent to 2% of the cost of your confirmed cruise (excluding any insurance premiums and amendment charges). Only if any such increase(s) exceeds this 2% will we ask you to pay more. If any additional amount we ask you to pay is greater than 10% of the total cost of your confirmed cruise (excluding any insurance premiums ‘or amendment charges), you will be entitled to cancel your booking. If you cancel your booking in these circumstances, you will then be sent a full refund of all monies you have paid to us for your cruise, except for any insurance premiums and amendment charges. We will tell you about any increase in the cost of your cruise by sending you or your travel agent a surcharge invoice. You will have 14 days from the issue date to cancel within 14 days of the surcharge invoice, you wil be deemed to have accepted liability to pay the additional amount. IMPORTANT TRAVEL INFORMATION Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. From time to time we may release special offers on some cruises. If you are eligible to take up a special offer and you wish to change your booking to take advantage of such an offer then you will have to cancel your existing booking, whereupon our standard cancellation policy (including charges) will apply. Please check the terms of any special offer to ensure you are eligible to take up the special offer concerned before changing your existing booking, 30. CANCELLATIONS AND REFUNDS If you or anyone travelling with you wishes to cancel your/ their cruise or flights, you must immediately give notice to us or your travel agent so that your agent can give us notice of cancellation on your behalf. The cruise and flights will only be deemed cancelled from the date we actually receive notice of cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be refunded in the event of cancellation. ‘CANCELLATION OF CRUISE The following cancellation charges will then apply to your cruise. STANDARD CRUISES & CRUISETOURS (CRUISE PORTION ONLY) The following cancellation charges will then apply to your cruise. Days Prior to cruise departure Tor more days Cancellation Charges \eposit is refundable, except in the case of non-refundable deposit promotions and airfares 70 - 46 days 25% of fare* 45-31 days 50% of fare” 30-15 days 75% of fare* 14 days or less 100% of fare HOLIDAY SAILINGS - CHRISTMAS, NEW YEAR & EASTER (CRUISE PORTION ONLY) Days Prior to cruise departure gl or more days Cancellation Charges }eposit is refundable, except in the case of non-refundable deposit promotions and airfares 90 - 61 days 25% of fare" 60-41 days 50% of fare" 40-25 days 75% of fare* 24 days or less 100% of fare *In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation charge, then the highest of the two amounts is payable as the cancellation charge, ie. the full deposit amount is retained. CELEBRITY CRUISES ONBOARD BOOKINGS Celebrity Cruises ‘Cruise Now’ bookings made onboard our ships may be subject to different terms and conditions. Please consult the specific terms and conditions provided at time of booking onboard. CANCELLATION OF FLIGHTS & OR HOTELS Alll flights cancelled will incur a cancellation charge of AUS50 per person plus any airline cancellation charges. In some cases these could be the full cost of the airline ticket. Please contact your travel agent or speak to our Air/Sea Department for your flight cancellation charges as they vary by airline, destination and fare type. Hotel cancellations will incur a 50% cancellation fee 30-8 days prior to sail. No refunds will be made to no shows or cancellations within 7 days of sailing. OTHER CANCELLATION POLICIES Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below
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